Luarmy Alarcon
Hialeah,FL
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Rick Case Honda
09.2025 - 10.2025
- Provided product knowledge support, assisting customers in selecting appropriate services for their needs.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Team Leader
Nations Benefits
11.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
Coaster
12.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
The Roads Home Health Care
07.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Barbara Goleman
05-2020
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Rick Case Honda
09.2025 - 10.2025
Team Leader
Nations Benefits
11.2022 - Current
Customer Service Representative
Coaster
12.2021 - 09.2022
Receptionist
The Roads Home Health Care
07.2021 - 09.2021
High School Diploma -
Barbara Goleman