Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luatonya Fatty

Seattle,WA

Summary

Personable and upbeat, bringing strong interpersonal skills, and a positive attitude. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate Seasonal

JCP
Seattle, USA
11.2018 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Initiated friendly conversation with customers to determine level of assistance required
  • Offered friendly greetings and assistance to incoming customers
  • Managed cash register operations using POS system and processed sales and returns

Volunteer Worker, Caregiver /Environmental Services Housekeeper

SELF EMPLOYED SERVICES
Seattle, USA
10.2017 - Current
  • Made referrals to utilize community resources for residents' needs.
  • Worked fast to complete tasks and meet daily deadlines.
  • Maintained a spotless environment for Airbnb guests through diligent, daily housekeeping tasks.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.

Concierge

Career Staffing Services
Seattle, USA
08.2022 - 07.2024
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Contacted and followed up with tenants on renewal notices.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Yardi and Knock Beginner

Factory Service Attendant

Boeing
Seattle, USA
09.2023 - 05.2024
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing the walls, floors, and toilets.
  • Handled equipment, chemicals, and materials properly, and with caution.

Retail Associate

WALGREENS
Seattle, USA
11.2022 - 09.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Followed policies and procedures to meet or exceed established performance requirements
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Maintained customer privacy and protected company.

Utility Worker Assistant

KING COUNTY QUARANTINE SITE
Seattle, USA
05.2020 - 05.2021
  • Unloaded and wash folded clean laundry
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers
  • Delivered linen to customer locations on time
  • Maintained clean, organized and fully stocked work areas
  • Gathered and removed trash, debris and liquid waste.

Childcare Provider

YWCA SEATTLE| KING
Seattle, USA
12.2019 - 03.2020
  • Cared for children of various ages and disabilities.
  • Liaised with parents and guardians to discuss child progress.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths.

Caregiver

DENALIE CARE SERVICES
Seattle, USA
02.2016 - 10.2018
  • Provided quality healthcare to residents in an environment that promotes resident rights, dignity, freedom of choice, and their individuality to ensure well-being.
  • Ensured that individualized care plans are followed, with the changes and observations of residents' needs.
  • Assisted residents with daily living activities.
  • Documented records of care provided, or other information, in keeping with policies while performing all job responsibilities in accordance.

Meal Program Volunteer

DES MOINES AREA FOOD BANK
Seattle, USA
06.2012 - 09.2014
  • Boxed family-sized boxes of groceries for distribution to families in need
  • Assisted with new volunteer recruitment, orientation and training
  • Greeted customers upon arrival and gave directions to appropriate facility locations
  • Received deliveries of donations and orders, unloading
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Facilitated team-building exercises among volunteers, fostering stronger working relationships within the group.

Direct Support Professional

Bethesda Lutheran Homes & Services
Renton, WA
03.2012 - 10.2013
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Accompanied or transported clients to appointments, errands and social activities.

Childcare Worker

SEATAC CHURCH OF GOD
Seattle, USA
08.2010 - 03.2012
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Recorded information about behavior, food and medication dispensing
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.

Education

CERTIFICATE - HOME CARE AIDE

DSHS HCA
02-2020

Certificate - School-Age Child Care Program

DYC And Familes
10-2014

HIGH SCHOOL DIPLOMA -

Dodge County High School
Eastman, GA
05-1999

CERTIFICATE - MONEY MECHANICS

YWCA Greenbridge

COURSE - Moving Forward

DSHS

Skills

  • Organized
  • Communication
  • Learning new skills
  • Web and tech-savvy
  • Credit card payment processing
  • Cash handling
  • Leasing and sales
  • Housekeeping
  • Client advocacy
  • Safety monitoring
  • Disability awareness
  • Compassionate caregiving
  • Sales techniques
  • Telephone etiquette
  • Email etiquette
  • Customer service
  • Teamwork
  • Problem solving
  • Interpersonal skills
  • Positive attitude
  • Point of sale systems
  • Behavior management
  • Conflict resolution
  • Community resource referral
  • Active listening
  • Behavior redirection

References

References available upon request.

Timeline

Factory Service Attendant

Boeing
09.2023 - 05.2024

Retail Associate

WALGREENS
11.2022 - 09.2023

Concierge

Career Staffing Services
08.2022 - 07.2024

Utility Worker Assistant

KING COUNTY QUARANTINE SITE
05.2020 - 05.2021

Childcare Provider

YWCA SEATTLE| KING
12.2019 - 03.2020

Retail Sales Associate Seasonal

JCP
11.2018 - Current

Volunteer Worker, Caregiver /Environmental Services Housekeeper

SELF EMPLOYED SERVICES
10.2017 - Current

Caregiver

DENALIE CARE SERVICES
02.2016 - 10.2018

Meal Program Volunteer

DES MOINES AREA FOOD BANK
06.2012 - 09.2014

Direct Support Professional

Bethesda Lutheran Homes & Services
03.2012 - 10.2013

Childcare Worker

SEATAC CHURCH OF GOD
08.2010 - 03.2012

CERTIFICATE - HOME CARE AIDE

DSHS HCA

Certificate - School-Age Child Care Program

DYC And Familes

HIGH SCHOOL DIPLOMA -

Dodge County High School

CERTIFICATE - MONEY MECHANICS

YWCA Greenbridge

COURSE - Moving Forward

DSHS

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