Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luba Williams

Madison,NH

Summary

Dynamic customer service professional with extensive experience at Hannaford Bros. and Christmas Tree Shops, excelling in complaint handling and relationship building. Recognized for enhancing customer satisfaction through effective communication and adaptability. Proficient in POS software, consistently exceeding expectations and fostering loyalty in diverse clientele. Committed to delivering exceptional service and creating inviting environments.

Overview

50
50
years of professional experience

Work History

Customer Assistant

Walgreens
01.2025 - Current
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
  • Participated in regular inventory checks, assisting with restocking merchandise as needed.
  • Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service Cashier

Hannaford Supermarket
04.2017 - 11.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Representative

Christmas Tree Shops
01.2008 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Motel Manager

Olde Mystic Motor Lodge
09.1986 - 11.1987
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Trained staff on best practices, enhancing overall motel performance and guest experience.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Reduced expenses with effective cost control measures in purchasing and payroll management.
  • Developed strong relationships with local businesses to increase referrals and drive business growth.
  • Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
  • Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Provided services efficiently and with high level of accuracy.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Evaluated and promptly resolved lodging facility operational issues.

Department Manager

Caldor Stores
09.1979 - 06.1982
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Customer Sales Assistant

Trans World Furniture Inc
09.1975 - 06.1979
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
  • Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
  • Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Contributed ideas during team meetings aimed at improving overall store performance through enhanced operational procedures.
  • Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
  • Conducted product demonstrations, highlighting key features to drive sales results.
  • Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
  • Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained customer accounts and relationships.
  • Contacted potential customers to capitalize on sales opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified delivery schedules and processes.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Associate of Arts - Medical Assistant

Delaware Valley Academy
Philadelphia, PA
06.1975

High School Diploma -

St Basil Academy
Fox Chase, PA
06.1974

Skills

  • Complaint handling
  • Friendly and helpful
  • Customer needs assessment
  • Strong communication and interpersonal skills
  • Engaging with diverse customers
  • Relationship building

Timeline

Customer Assistant

Walgreens
01.2025 - Current

Customer Service Cashier

Hannaford Supermarket
04.2017 - 11.2025

Customer Service Representative

Christmas Tree Shops
01.2008 - 01.2018

Motel Manager

Olde Mystic Motor Lodge
09.1986 - 11.1987

Department Manager

Caldor Stores
09.1979 - 06.1982

Customer Sales Assistant

Trans World Furniture Inc
09.1975 - 06.1979

Associate of Arts - Medical Assistant

Delaware Valley Academy

High School Diploma -

St Basil Academy

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