LUBABA ALISSA
Damascus
Summary
Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 4 years of experience in reputable shops. Self-motivated, team player with strong organizational and interpersonal skills. Have a proven record of surpassing sales targets and boosting revenue. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have worked in busy, pressurized environments where high standards are expected. Received 3 'Employee of the Month' awards for delivering outstanding service. Confident public speaker with experience of giving presentations and training sessions. Experienced in training and mentoring new members of staff.
Overview
12
12
years of professional experience
Work History
Electronic Marketing Social Media Marketing
Tafaseel Agence
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Customer Service Department and Call Center
Movo Company
01.2019 - Current
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Trained, coached, and supervised new staff members.
- Accurately handled large amounts of money on the cash register.
- Pitched ideas on how to improve performance and efficiency.
- Helped management to identify workflow issues and find solutions.
- Processed a range of documentation and entered information into databases.
Reception and Reservations Department
Alaa Tower hotel chain
01.2016 - 12.2018
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Helped management to identify workflow issues and find solutions.
- Pitched ideas on how to improve performance and efficiency.
- Accurately handled large amounts of money on the cash register.
- Trained, coached, and supervised new staff members.
Accounting and Sales
01.2014 - 11.2016
- Prepared monthly consolidated financial statements, annual budgets, and accounting estimate analyses.
- Consulted with team members to evaluate and improve performance.
- Forecasted and projected sales revenue for each quarter.
- Achieved Salesperson of the Month award for 4 consecutive months.
- Built rapport and positive relationships with clients leading to 20% returning customers.
- Spearheaded 5 new promotional events both on and offsite.
- Maintained a 95% customer satisfaction rating.
- Helped raise lot sales by 10% over 6 month period.
- Negotiated contracts with clients to ensure the best outcome for both the dealership and the customer.
- Demonstrated expert product knowledge.
Education
Baccalaureate Degree - undefined
DamascusEnglish Language - undefined
DamascusLegal Studies
University of Damascus
Damascus08.2025
Certificate in Nursing and First Aid - undefined
Student Club Institute in Syria
Damascus01.2022
Skills
- Customer assistance
- Impeccable organizational skills
- Teamwork
- Account reconciliation
- International sales
- B2B business strategies
- Global marketing strategies
- Friendly, positive attitude
- Problem resolution
- Problem-solving
- Customer service
- Teamwork and collaboration
LANGUAGES
Arabic | Native
English | Native
French | Elementary
Timeline
Electronic Marketing Social Media Marketing
Tafaseel Agence
01.2024 - Current
Customer Service Department and Call Center
Movo Company
01.2019 - Current
Reception and Reservations Department
Alaa Tower hotel chain
01.2016 - 12.2018
Accounting and Sales
01.2014 - 11.2016
Baccalaureate Degree - undefined
English Language - undefined
Legal Studies
University of Damascus
Certificate in Nursing and First Aid - undefined
Student Club Institute in Syria
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