Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Lubajo Emmanuel Henry

Juba, South Sudan,CES

Summary

Dynamic Motor Pool Dispatcher with USAID, adept at logistics coordination and emergency response. Proven track record in enhancing customer satisfaction through effective complaint resolution and timely updates. Skilled in radio communication and data entry, consistently optimizing routes and managing schedules to ensure efficient operations. Recognized for maintaining high safety compliance standards. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Motor Pool Dispatcher

USAID,Juba South Sudan
Juba, CES
06.2015 - Current
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Resolved customer complaints related to service issues or delays.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Updated records of driver locations, delays, and cancellations.
  • Maintained logs of all incoming calls and assigned tasks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Assigned drivers to appropriate routes based on customer needs.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded results of service calls to create report summaries for senior management.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Investigated and resolved customer and vendor issues to retain business.
  • Identified locations and needs of callers to accurately send assistance.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Tracked changes in computer system to keep records current and accurate.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Received or prepared work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Oversaw communications within assigned territories.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Advised personnel about accidents, weather conditions or other hazards.

Ambassador's Chaufeur

US Embassy/State Department
Juba, CES
09.2009 - 06.2015
  • Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
  • Performed basic maintenance tasks on vehicles such as checking oil levels, tire pressure.
  • Followed strict safety protocols while driving in order to protect passengers' lives and property.
  • Communicated with dispatch staff to ensure that all pick-up and drop-off times were accurate.
  • Adhered to state laws governing the operation of motor vehicles when transporting passengers.
  • Inspected interior of vehicle for cleanliness before each trip; cleaned exterior windows if needed.
  • Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.
  • Provided safe, courteous and timely transportation services to customers.
  • Monitored traffic conditions to ensure a safe journey for passengers.
  • Tracked mileage using GPS devices in order to provide accurate billing information for clients.
  • Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.
  • Assisted elderly or disabled passengers requiring special attention throughout their journey.
  • Ensured that all documents related to vehicle registration were up-to-date at all times.
  • Maintained detailed records of trips including destinations, distances traveled, hours worked and fuel costs incurred.
  • Researched alternate routes in order to avoid traffic delays or road closures due to construction projects or accidents.
  • Assisted passengers with loading and unloading luggage into and from the vehicle.
  • Responded promptly to customer requests or complaints regarding service issues.
  • Organized and managed travel itineraries for passengers, including scheduling stops along the route.
  • Provided assistance in navigating unfamiliar routes or locations upon request from passengers.
  • Verified passenger identity prior to boarding the vehicle by requesting valid identification documents.
  • Completed individual and business documentation on-time and with minimal errors.
  • Transported high-value clients with professionalism and discretion.
  • Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
  • Avoided passenger displeasure and damage to items by stowing belongings with care.
  • Responded to specific locations at designated times to handle customer reservations.
  • Relayed location information to dispatch service and checked on next appointments.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Maintained vehicle to maximize passenger satisfaction.
  • Safely transported passengers to desired destinations, adhering to traffic laws and regulations.

Country Representative/Logistic Driver

UNHCR Office
Juba, CES
06.2006 - 08.2009
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Delivered packages to customers in a timely and efficient manner.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Assisted passengers with loading and unloading their luggage.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Managed time efficiently when making multiple stops along designated routes.
  • Verified the contents of inventory loads against shipping papers.
  • Assisted with loading and unloading freight when necessary.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Adhered to company policies and procedures related to safety and security standards.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Transported riders to designated stops according to pre-determined schedules.
  • Performed minor vehicle maintenance tasks to prevent disruptions.

Education

Diploma in Business Management - Business Management

International Business Management Institute
Berlin, Germany
09-2018

Certificate in Human Resources Managemet - Human Resources Management

SMECOSS Business Training Centre
Juba, South Sudan
12-2015

Uganda Certificate of Education - O.Level Certificate

Rhino Camp Secondary School
Arua, Uganda
12-2001

Skills

  • Radio communication
  • Route planning
  • Customer service
  • Data entry
  • Logistics coordination
  • Safety compliance
  • Record keeping
  • Emergency response
  • Time management
  • Problem solving
  • Team collaboration
  • Vehicle tracking
  • Traffic monitoring
  • Documentation management
  • Complaint resolution
  • Navigation support
  • Closing tickets
  • Customer relations
  • Attention to detail
  • Tracking systems
  • Shift coordination
  • Workflow prioritization
  • Incident reporting
  • Stress tolerance
  • Active listening
  • Dispatching procedures
  • Adjusting routes
  • Service planning
  • Maintaining call metrics
  • Verbal and written communication
  • Customer relationship management
  • Updating logs
  • Dispatch software
  • Work order management
  • Driver communication
  • Processing orders
  • Schedule management

Affiliations

  • Play football
  • Going out for Leisure Time
  • I like long distant driving
  • Listening to music

Languages

English
Professional
Arabic
Professional
Bari
Professional

Accomplishments

  • 3 Franklin Awards
  • 3 Eagle Awards
  • Certificate of Appreciation by the U.S Defence Attache' Office

Certification

  • Certificate in English Language Skills
  • 2 Certificate in SB102 Armored Vehicle Driver Training from BSR in USA
  • Certificate in Armored Vehicle and TCCC Course from ACADEMI in the USA

References

References available upon request.

Timeline

Motor Pool Dispatcher

USAID,Juba South Sudan
06.2015 - Current

Ambassador's Chaufeur

US Embassy/State Department
09.2009 - 06.2015

Country Representative/Logistic Driver

UNHCR Office
06.2006 - 08.2009

Diploma in Business Management - Business Management

International Business Management Institute

Certificate in Human Resources Managemet - Human Resources Management

SMECOSS Business Training Centre

Uganda Certificate of Education - O.Level Certificate

Rhino Camp Secondary School

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Lubajo Emmanuel Henry