Luba Pruitt

• Built relationships with industry influencers to increase brand awareness and engagement.
• Researched current trends and best practices to develop innovative and impactful campaigns.
• Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
• Oversaw and participated in creation of Content Creator Portal with largest social media company in Alpha, Beta and Live stages.
• Assisted clients with their creator profiles on Instagram and Facebook, creating and publishing ads, reviewing content and providing feedback on how to best engage target audiences.
• Helped with Mailchimp automations/customer journeys and account creation and implementation for Content Creators and businesses
• Utilized Instagram, Facebook and Ads Manager as well as other social medias in everyday status. Assisted companies and content creations in successfully designing and review Ads before they went live. Provided insight and assistance in Facebook Pixel implementation

• Developed and implemented strategies to increase efficiency in order processing.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Recommended merchandise and services that would meet customer needs.
• Oversaw and utilized virtual meeting applications to create breakout rooms and facilitate to high number of learners
• Interacted with operations supervisors and managers on material status and production issues affecting order fulfillment. Ensures customer is aware if any order is not shipped in full and on time.
• Utilized Salesforce, Outlook, Slack, Google Drive, Centrify, Zendesk, multiple types of ticketing systems and JIRA platforms on a daily basis.
• Adhered to legal regulations to run compliant operations.

• Evaluated system potential by testing compatibility of new programs with existing programs.
• Developed and implemented preventive maintenance procedures.
• Authored best practices documentation for use in new personnel onboarding processes.
• Generated reports to track performance and analyze trends.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Diagnosed problems and provided technical support for any issues Dell clients may have. (Video, Audio, Wireless Connection, RAID, Networking, Malware, Hardware, & Software.)
• Oversaw dispatches for systems, parts and technicians. Monitored activity for clients in case of any changes. Handled escalations and ticket creation/management.
• Utilized Remote Desktop, Dell connect, Dell Logger, Delta, Microsoft Office, Turbo Tech, Phone, Avaya, Outlook, Kronos, Work Day, ADP, Fusion, VPN Access, Support Assist, Skype and Moxie.
• Experience with Dell product lines such as Optiplex, Precision, Vostro, Inspiron, XPS, Alienware, ATG, XFR, & Chromebooks.

• Conducted interviews and documented/reviewed resumes for LiveDesk team.

• Mailer organization, document creation & ticket management.
• Created international & domestic meetings using Outlook, WebEx, and Virtual Desktop.
• Customer support, face-to-face video support, and tier 1 tech support.
• Basic troubleshooting for customers via email, telephone and video.
• Attended courses and trainings to stay up to date on Cisco devices.
• Used Microsoft, Smartsheet, Remote Desktop, Remedy, Telepresence, Jabber, WebEx, DRIVE, Spark, Box, Jive, Outlook, and Citrix.
• Experience with Cisco Telepresence endpoints such as IP phones, EX/MX/TX series, and C40, C60, SX80, DX80, MX800, MX700, MX200, IX5000 and TX9000.

• Conducted detailed data analysis to identify patterns and trends in complex datasets.
• Assisted in creating high-level intelligence briefs for senior-level personnel.
• Created useful and timely intelligence products to support field operations.
• Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
• Organized and maintained new employee documentation and credential paperwork.
• Created PowerPoint presentation for training’s, new information, report distribution, and briefings to senior management.
• Produced detailed and complex reports/ documents pertaining to personnel, attendance, quality control, management, inventory and roster reports.
• Analyzed, processed, condensed, and distributed information from multiple individuals to wide range of departments.
• Organized and detail-oriented with strong work ethic.