Veronica Olveda
San Antonio,Texas
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Robert Half
San Antonio, Texas
08.2023 - 07.2024
- Booking and making sure systems are in place.
- Looking over contracts for spelling errors, filling blanks, etc.
- Dispatching and keeping up with schedules for sales personnel.
- Answering calls, taking messages, and scheduling appointments for material selections for pools, spas, and patios.
- Entering time weekly for renovations department personnel.
- Scanning all contracts into the system, filing, and shredding documents as needed.
- Checking insurance to make sure at correct levels of coverage and up to date.
- Assisting executives with travel arrangements, meetings, and anything related to calendars.
- Creating new leads for potential projects.
- Executive assistant duties and helping run the office.
Administrative Assistant
O'Haver Contractors
San Antonio, Texas
03.2022 - 02.2023
- Checked in all insurance, made sure it was up to date, and logged. Filed, created systems of filing.
- Bookkeeping and making sure systems are in place.
- Working with TxDOT and others.
- Scheduling appointments, trips, and travel arrangements for executives. Answering calls, taking messages, and filing mail to appropriate personnel.
- Making sure permits were up to date and keeping up with them. Going to offices as needed.
- • Aiding with bids and needs of the business when doing so, keeping track of all mail and office supplies.
- Back office manager support.
Secretary/Administrative Assistant
Bueno Plumbing
San Antonio, Texas
01.2015 - 12.2022
- Develop and implement office procedures.
- Greet visitors and direct them to the appropriate departments or individuals. Respond to queries in person, via telephone, or email.
- Screen documents.
- Book meeting rooms, set up conference calls, and take messages.
- Perform administrative tasks, including filing and photocopying.
- Schedule appointments and follow up with customers.
- Take payments and work on advertising.
- Maintain general company record systems to uphold accurate files.
- Speed type 40 words per minute.
- Working with CPS Energy and SAWS.
- Keeping up with permit data and issues.
- Submitting permits and keeping track of them.
- Keeping up with bids.
Administrative Assistant
Falcona Management & Technology
San Antonio, Texas
12.2018 - 12.2019
- Obtained and kept security clearance to work on government facility, Fort Sam Houston. Creating access badges for military instructors, civilians, and contractors. Making sure the correct access is granted and maintained for optimal security. In and out-processing personnel in the military instructional facility.
- Checking cameras daily to ensure everything is secure.
- Making sure all card readers are working properly.
- Updating Operations South rosters and any temporary/out of normal business hours access/forms for access.
- Granting access in and out of the headquarters building by checking identification cards and logging the reason for visit.
- Discarding old access badges and turning in CAC cards to the appropriate area for disposal. Creating new signage for various military instructional facilities, cubicle signage. Keeping up with monthly tasks such as administrative logs, memorandums, rosters, facility issues, etc.
Administrative Assistant/Payroll Specialist
Reliable Distributing
San Antonio, Texas
07.2018 - 10.2018
- Creating schedules for installers, payroll for installers.
- Scheduling when cabinets would be delivered/installed in homes
- Filing/creating folders for individual jobs, subdivisions.
- Using Peachtree for invoicing.
- Ordering parts according to handles/knobs on type of cabinet, ordering cabinets. Using software to create 3-D renditions of cabinets.
- Double checking the builders' dimensions of cabinets to make sure they will fit in space.
Online Technical Support/Customer Service Representative
Capital One
Chesapeake, VA
09.2012 - 10.2014
- Providing world-class customer service.
- One of the top agents, based on customer feedback.
- Diagnose problems using integrative thinking skills.
- Effectively completed FDIC compliance-based training and ongoing training courses. Assisting customers through the Capital One site.
- Engaging with customers to find the best products and services to meet their needs. Specialized in following up and resolving escalated issues.
- Assist with various department projects.
- Proficient in various Microsoft programs.
- Engage with customers in a way that reflects positively on the company.
- Empathetic and caring to customer situation.
Client Specialist
J Crew Customer Service And Distribution Center
San Antonio, Texas
03.2012 - 06.2012
- Interact with customers on the phone.
- Effectively complete initial and ongoing training courses.
- Workshops, online sessions.
- Work with MS Office products.
- Interact with team members to identify solutions for complex customer issues. Identify the customers' needs.
- Engaging the customer to determine the most appropriate products and services to offer. Resolving the customer's needs, be it by completing a sale, tracking the process of a shipment, or effectively processing post-sale credits and charges.
- At least 40 WPM when typing.
- Able to operate office equipment proficiently.
Assistant Manager
Rue 21
San Antonio, Texas
08.2009 - 08.2010
- Establish, teach, and demonstrate exceptional customer service.
- Foster a positive work environment that encourages feedback and innovation. Maintain company standards through compliance with all policies and procedures. Motivate associates to achieve their maximum potential.
- Show initiative to assume additional responsibilities.
- Demonstrate ability to adapt to changes in direction and priority.
- Drive and maximize store sales to achieve goals.
Career Services Assistant
San Antonio College
San Antonio, Texas
08.2008 - 12.2009
- Assist career guidance specialists in orientation classes with up to 30 students. Help students with web-based resume building.
- Assist students with online registration during peak periods.
- Offer job placement services through our online job bank.
- Assist students and facilitate professors with career assessments: Type focus and E-discover.
- Assist students and facilitate professors with Lassi, Career Occupational Outlook Handbook, Occupational Information Network.
- Assist students, staff, and faculty with Career Fair Information.
- Operate photocopiers, voice mail systems, and personal computers; copy, sort, and file large amounts of handouts.
- Maintain inventory handouts, supplies, books, and career videos.
- Sort and route incoming mail.
Education
Associates in Fashion Design And Merchandising -
International Academy of Design And Technology
San Antonio, TX06-2011
High School Diploma -
Roosevelt High School
San Antonio, TX06-2008
Skills
- Research
- Proposal Writing
- Data Entry
- Presentation Design
- Memo preparation
- Information Security
- Bookkeeping
- Minute Taking
- Clerical Support
- Expense Reporting
- Meeting planning
- Multi-Line Telephone Systems
- 10-key proficiency
- Spreadsheet Management
- Document Control
- Appointment Scheduling
- Back office operations
- Cash deposit preparation
- Travel administration
- Microsoft PowerPoint
- Quality Assurance
- Report Writing
- Travel Coordination
- Scheduling
- Office Administration
- Filing
- Report Transcription
- Mail handling
- Invoice Processing
- Database Management
- Documentation and Recordkeeping
- Microsoft
- Phone call answering
- Highly organized
- Internal Communications
Timeline
Administrative Assistant
Robert Half
08.2023 - 07.2024
Administrative Assistant
O'Haver Contractors
03.2022 - 02.2023
Administrative Assistant
Falcona Management & Technology
12.2018 - 12.2019
Administrative Assistant/Payroll Specialist
Reliable Distributing
07.2018 - 10.2018
Secretary/Administrative Assistant
Bueno Plumbing
01.2015 - 12.2022
Online Technical Support/Customer Service Representative
Capital One
09.2012 - 10.2014
Client Specialist
J Crew Customer Service And Distribution Center
03.2012 - 06.2012
Assistant Manager
Rue 21
08.2009 - 08.2010
Career Services Assistant
San Antonio College
08.2008 - 12.2009
Associates in Fashion Design And Merchandising -
International Academy of Design And Technology
High School Diploma -
Roosevelt High School
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