Lubens Bien Aimé
Kissimmee,United States
Summary
Dedicated and experienced customer service representative with a passion for providing exceptional customer service, embodying the 5 C's of hospitality: competence, character, commitment, communication, and collaboration. Proficient in various communication channels, adept at establishing strong customer relationships, and skilled in de-escalating challenging situations. Recent graduate in Robotics with a certificate in Computer Science, equipped to leverage electronic tools and quickly master new technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Studios
Orlando, FL
06.2025 - Current
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
- Managed ride queues effectively, reducing wait times and improving overall guest experience.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
Dispatcher
World Disney Company(Bag +)
Lake Buena Vista, Florida
11.2023 - 05.2025
- Provide positive service and accurate information to guests according to Entertainment departmental guidelines and expectations.
- Work in different areas
- Responsible for guest and performer safety by maintaining a clear show area for the duration of travel and performance
- Delivery of luggage or groceries using a work phone work order
- Managing and directing traffic (vehicle and bus)
- Communicate with mobile units
- Return lost luggage to rightful owners by checking identification tags.
- Responsible for assisting in operational/administrative duties
- Attach classifying tags to containers to provide identifying information.
- Deliver high-quality customer service, communicating effectively in multiple languages.
- Deescalate conflicts professionally across diverse situations.
- Cash handling
- Utilization of a multiple software and technology to manage routes, track resources, and communicate with field personnel
- Work outside in various weather conditions or extreme temperatures
- Storage of equipment/supplies
- Answer Day/Event Guest questions
- Provides Guests with assistance as needed.Demonstrate a strong working knowledge of the Resort.
- Assists in the arrivals/departures, check-in/ Check-Out and distribution of materials
- Transport and distribute equipment to event location via foot or company vehicle.
- Clean-up of department equipments
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Communicated with customers to provide delivery updates and resolution.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Culinary-Line Cook
KFC
Kissimmee, Florida
10.2024 - 11.2024
- Organized ingredients for meal preparation.
- Ensured readiness of fried chicken, fillets, and sandwiches by cooking to order or keeping warm.
- Operated various cooking equipment efficiently.
- Ensure quality: Maintain high standards of quality and food presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Computer engineer Training
Seguro Sociail
Santiago, Dominican Republic
01.2022 - 07.2022
- Utilized hardware engineering skills to evaluate and interpret complex systems, designs, and networks.
- Performed routine performance assessments to pinpoint improvement areas.
- Diagnosed and fixed technical problems to ensure uninterrupted operations.
- Executed thorough evaluations to address and fix identified issues.
Education
Robotic And Semiconductor Technicians - Robotic And Semiconductor Technicians
Valencia College
Kissimmee, Florida12.2024
High School Diploma -
Isabel Alva Rosalba Torres
Santiago, Dominican Republic07.2021
Skills
- Pay attention to detail
- Decision-making
- Guest engagement and assistance
- Communication
- Service requests
- Task prioritization
- Self-Control
- Active listening
- Relationship building
- Hospitality and Guest Service
- Communication skills
- Patience and empathy
- Positive attitude
- Call handling
- Time management
- Personal protection equipment (PPE)
- Valid Driver's license
- Customer service
- Customer interaction
- Metrology
- Computer programming
- Repairing
- Equipment Maintenance
- Blueprint Reading
- Persistence
- Leadership qualities
- Guest relations
- Active learning
- Manufacturing systems and technology
- Emotional intelligence
- Taking Responsibility
- Lost and found procedures
- Ability to read customers
- Dispatch software
- Stress tolerance
- Call center software
- Work order management
- Database maintenance
- Guest Reception
- Incident reporting
- Traffic monitoring
- Technical aptitude
- Multitasking and organization
- Verbal and written communication
- Map reading
- Multitasking Abilities
- Microsoft office
- Teamwork and collaboration
- Strategy development
- Personnel monitoring
- Training new hires
- Emergency protocols
- Database management
- Data entry
- Customer relations
- Verbal communication
- Training and development
- Quality control
- Call answering and routing
- Customer complaint resolution
- Greeting and seating clients
- Safety procedures
- Strong work ethic
- Flexibility
- Public relations
- Team building
- Interpersonal skills
- Adaptability
- Team player attitude
- Inventory and supply
- Cleanliness and hygiene
- Reliability and punctuality
- Goal setting
- Excellent communication in French,Spanish,Creole and English
- Excellent communication
- Child safety monitoring
- Written communication
- Cash handling
Certification
ROOTS® SAT Certification (Semiconductor Automation Technician)
Certified Industry 4.0 Basic Operations Associate (SACA-C101)
Certified Industry 4.0 Advanced Operations Associate (SACA-C102)
Certified Industry 4.0 Robotics System Associate (SACA-C103)
Certified Industry 4.0 Total Productive Maintenance Management (SACA-C211)
Certified Industry 4.0 Basic Operations Associate (SACA-C101
Certified Industry 4.0 Robotics System Associate (SACA-C103)
ROOTS® CIP Certification (Cobot Integration and Processing)
ROOTS® CIP Certification (Cobot Integration and Processing)
Certified Industry 4.0 Operations Specialist (SACA)
UR e-Series Core Track
UR e-Series Pro Track
UR e-Series Application Track
OSHA 10 General Industry
Network and Computer Systems Support Technician
Languages
French
Native or Bilingual
Spanish
Full Professional
Creole
Native or Bilingual
English
Full Professional
Timeline
Attractions Attendant
Universal Studios
06.2025 - Current
Culinary-Line Cook
KFC
10.2024 - 11.2024
Dispatcher
World Disney Company(Bag +)
11.2023 - 05.2025
Computer engineer Training
Seguro Sociail
01.2022 - 07.2022
Robotic And Semiconductor Technicians - Robotic And Semiconductor Technicians
Valencia College
High School Diploma -
Isabel Alva Rosalba Torres