Lubert Similien

• Assisting customers through different channel calls, emails, and chats
• Provide meaningful help and resolving customer inquiries
• Assisting customers with placing orders
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Performs day-to-day customer service activities within the hospital revenue operations
• Assigned Patient Business Services (PBS) location
• Serves as part of a Customer Service team
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Streamlined call center processes for improved efficiency and reduced wait times

• Serves customers by providing a good translation for different area .
• The law firms .
• The medical area.

Managed over 50 customer calls per

• Contributed to growth based on individual customer requirements.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information that needed the perfect translation.
• Interpreting live situation for the Lawyer in the Doctors.