Lubna Abubars
West Bloomfield,MI
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional who advocates for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Experienced with family advocacy through hands-on internship roles. Utilizes effective communication and problem-solving to support families in accessing necessary resources. Knowledge of social services and community support systems.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
OLHSA Family Advocate Intern
Olhsa Headstart
09.2024 - Current
- Enhanced communication between school staff and parents, ensuring a collaborative approach to addressing student needs.
- Assisted in the planning and implementation of family engagement events, fostering a sense of community within the program.
- Connected families with valuable community resources, increasing their access to necessary services.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for families in need.
- Assisted in conducting assessments of children''s developmental progress using appropriate screening tools, informing future interventions.
- Improved family relationships by offering guidance and support during difficult situations.
- Provided crisis intervention services to families experiencing emergencies or conflicts, stabilizing their situations and promoting healthier dynamics.
Tj Maxx Retail Sales Associate
TJX Companies
09.2021 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Entrepreneur
Myself
08.2018 - 08.2023
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Education
Social Work
Oakland University
Rochester, MI04-2025
Skills
- Professional boundaries
- Confidentiality adherence
- Service planning
- Documentation proficiency
- Community resources navigation
- Stress management techniques
- Parenting education
- Referral processes
- Problem-solving abilities
- Multitasking
- Reliability
- Clinical Documentation
- Standardized assessment
- Child welfare advocate
- Dedicated support
- Child Advocacy
- Family planning counselor
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Problem-solving skills
- Retail sales customer service
Languages
Arabic
Professional Working
English
Full Professional
Timeline
OLHSA Family Advocate Intern
Olhsa Headstart
09.2024 - Current
Tj Maxx Retail Sales Associate
TJX Companies
09.2021 - 08.2023
Entrepreneur
Myself
08.2018 - 08.2023
Social Work
Oakland University
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