Lubna Hamad

Clinical Shadowing Experience - Dr. Bee Pediatric Dentistry

Tampa, Fl | February, 2026

• Observed pediatric dental procedures, including prophylaxis, fillings, fluoride treatments, and extractions.
• Gained exposure to dental X-rays and dental terminology.
• Gained understanding of sterilization methods and infection control practices used in the dental office.
• Spoke with dental assistants about their roles and responsibilities, and observed how dental X-rays are taken and reviewed.
• Observed patient care and daily dental office workflow in a fast-paced clinical environment.

• Greeted customers, delivering personalized service to enhance shopping experience.
• Answered incoming telephone calls, offering detailed information about store, products, and services to assist customers.
• Provided product knowledge to customers about materials and features.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty.
• Maintained cleanliness of store environment including floors, windows, displays.

• Handled customer phone inquiries and resolved issues to enhance customer satisfaction.
• Processed customer orders and returns efficiently.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed positive relationships with customers through friendly interactions.
• Processed special orders in person and over the phone, contributing to monthly revenue growth.
• Organized paperwork, managed delivery routes, created schedules, and tracked payments.