Lubna Jany
Houston,TX
Summary
Adept at transforming customer interactions into lasting relationships, I leveraged my bilingual abilities and sales strategy acumen at Wells Fargo to exceed financial goals. My content development for Red Oak Technology showcases my digital advertising prowess, while my fashion styling at the Fashion Institute of Design highlights trend insight and client rapport mastery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
Houston, TX
02.2016 - Current
- Participate in the delivery of an exceptional customer experience by building relationships through proactive outreach, as well as proposing appropriate products, services, and digital solutions to help customers succeed financially.
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Develop understanding of bank products and services to connect to customers' needs.
- Interact with customers to demonstrate care and build relationships.
- Provide appropriate options for bank products and services to customers.
- Refer customers' financial needs to other bankers and partners, as needed.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Conducted account openings and closings for clients.
Content Developer
red oak technology
San Diego, CA
06.2018 - 03.2022
- Developed content for website and social media channels to engage customers.
- Collaborated with design team to create visuals that support written content.
- Designed interactive web pages using HTML and CSS coding techniques.
- Wrote original articles and blog posts on various topics related to the business industry.
- Conducted market research studies to gain insights about target audiences' needs and preferences.
- Coordinated with marketing teams on promotional campaigns involving website content.
- Managed relationships with freelance writers who contributed additional material for specific projects.
Fashion Stylist
fashion institute of design
San Diego, CA
01.2015 - 02.2017
- Reviewed fashion magazines, blogs, and other media sources to stay informed of current trends.
- Organized and maintained clothing racks, shelves, drawers, and bins in the wardrobe department.
- Assisted with styling for photo shoots by steaming garments and ensuring all items were ready for use on set.
- Created mood boards to communicate ideas to clients regarding styling options.
- Conducted research on designers, fabrics, and trends in order to provide accurate information to clients.
- Developed relationships with vendors and suppliers in order to secure discounted pricing for client purchases.
- Managed inventory of clothing items including tracking rental returns as well as organizing donations after shoots or events had ended.
- Attended trade shows and conferences related to fashion industry trends while representing the company brand professionally.
- Received payments, processed purchases and issued receipts.
- Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.
Education
BBA - Tax Law
Houston Christian University
Houston, TX03-2027
Associate of Arts - Fashion Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA01-2015
Skills
- Team Leader
- Bilingual 4 languages
- Sales expertise
- Sales strategy
- Branch management
- Luxury apparel
- Client rapport building
- Personal wardrobe designs
- Fashion trends
- Digital advertising
- Publishing knowledge
- Email campaigns
Certification
- Certificate of Finance, 2015
- Certificate of Business and Economics, 2014
Accomplishments
- Customer Service, 12/05/17
- Sales Queen, 09/15/20
- Relationship Expert, 07/05/23
Languages
- English, fluent
- Arabic, fluent
- Turkish, basic
- Chaldean, fluent
Languages
Turkish
Professional
Chaldean
Professional
Arabic
Professional
Armenian
Professional
spanish
Limited
Timeline
Content Developer
red oak technology
06.2018 - 03.2022
Personal Banker
Wells Fargo
02.2016 - Current
Fashion Stylist
fashion institute of design
01.2015 - 02.2017
- Certificate of Finance, 2015
- Certificate of Business and Economics, 2014
BBA - Tax Law
Houston Christian University
Associate of Arts - Fashion Marketing
Fashion Institute of Design & Merchandising
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