Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lubna Rafiqi

Plano,TX

Summary

Proactive and detail-oriented Junior Salesforce Administrator with a robust understanding of the Salesforce platform and a commitment to continual learning and improvement. Experienced in user and license management, Adept at implementing best practice solutions to enhance the Salesforce user experience. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Strong relationship-building skills with the ability to liaise effectively with stakeholders at all levels.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salesforce System Analyst/Trainee

Tecon LLC.
03.2023 - Current
  • Successfully implemented Salesforce solutions that drove operational efficiency, contributing to a 50% increase in productivity.
  • Led training programs resulting in enhanced Salesforce adoption rates by 60%.
  • Collaborated with cross-functional teams to ensure the successful implementation of Salesforce solutions aligning with business goals.
  • Improved documentation efficiency by implementing a standardized template, reducing ambiguity in user stories by 30%.
  • Partner with Salesforce administrators and developers to analyze, design, and implement solutions aligned with business requirements.
  • Ensure close collaboration to address technical constraints and optimize Salesforce capabilities.
  • Enhanced operational efficiency by optimizing Salesforce features, resulting in a 20% reduction in manual processes.
  • Successfully collaborated with developers to implement a custom Salesforce solution, improving user experience and reducing system downtime.
  • Managed user setup and deactivation, role and profile configuration, permission sets, and public groups.
  • Gathered requirements from users and stakeholders, translating them into technical solutions.
  • Configured Salesforce, including Flow automation, field management, page layouts, record types, custom settings, dashboards, and reports.
  • Implemented workflow rules, process builder, and basic Apex triggers to automate business processes.
  • Ensured data integrity and security through effective management of roles, profiles, permissions, and sharing rules.
  • Conducted user training sessions and developed comprehensive training materials.
  • Monitored user adoption and provided ongoing support to enhance user experience.
  • Managed data import/export using Data Loader and other tools
  • Provided first-line support for Salesforce users, resolving issues related to access, data, and functionality.
  • Assisted in the creation and maintenance of custom fields, page layouts, and record types.
  • Developed and maintained dashboards and reports for various departments.
  • Collaborated with stakeholders to understand business processes and implement technical solutions to meet their needs.
  • Managed multiple simultaneous projects effectively prioritizing tasks according to urgent organizational goals.
  • Served as a knowledgeable resource both internally externally, fostering strong relationships with clients vendors while professionally representing the company.
  • Improved system efficiency by conducting thorough analyses and identifying areas for optimization.
  • Facilitated seamless integration of new applications into existing systems to minimize disruptions in business operations.
  • Boosted software performance with rigorous testing, debugging, and necessary adjustments.
  • Assisted users in overcoming technical difficulties by providing clear instructions and guidance during troubleshooting sessions.

Program Coordinator

CVS Corporation
04.2019 - 12.2022
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Identified and closed communication gaps to complete projects 3 weeks ahead of schedule and maximize productivity for future projects.
  • Instituted the use of Microsoft Office and Visio to streamline the process of tracking timelines, progress, tasks, and costs, greatly improving project estimate accuracy.
  • Communicated between customers and internal members about project details, including budget, estimates, and timeline.
  • Ensured all teams were properly equipped with requirements and tools; completed 85% of projects on time.
  • Collaborated with field personnel to address and solve on-site issues, as needed.
  • Prepared Excel spreadsheets, reports, and PowerPoint decks for meetings between cross-functional team members.
  • Performed Salesforce enhancement and UAT testing.
  • Led the Kick-Off call to make sure of the understanding.
  • Conducting onboarding and offboarding of employees.
  • Designed, administered, and supplied maintenance for the SharePoint site.
  • Single-handedly managed the complete Business Process Workflows documentation.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Improved team collaboration with the establishment of regular coordination meetings and updates.
  • Improved staff efficiency by introducing new project management tools and training.

Education

Skills

  • Salesforce Configuration
  • Salesforce Configuration
  • Page Layouts
  • Record Types
  • Dashboards and Reports
  • Workflow Rules
  • Process Builder
  • Reports and Dashboards
  • Data Import/Export (Data Loader)
  • Salesforce Security Model (Roles, Profiles, Permissions, Sharing Rules,OWD)
  • Relationship Building
  • Problem-Solving
  • Team Collaboration
  • End-user support
  • Business Process Analysis

Certification

  • Salesforce Certified Administrator
  • Project Management (Google)

Timeline

Salesforce System Analyst/Trainee

Tecon LLC.
03.2023 - Current

Program Coordinator

CVS Corporation
04.2019 - 12.2022

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Lubna Rafiqi