Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline
LANGUAGES
Websites

Lubna Safi

Barnes & Noble
Franklin,USA
2
Languages
2027
Years of experience

Customer Service Specialist with classroom and front-line experience delivering clear communication and practical problem resolution for diverse clients. Builds rapport with multilingual customers and trains adults in job-readiness communication to boost satisfaction and employability. Seeks to apply strong interpersonal and conflict-resolution skills to improve customer retention and service quality.

Work History

ESL TUTOR

1 Year 1 Month
Literacy Connection Programs | 09.2025 - Current
  • Facilitated English as a Second Language (ESL) instruction for diverse adult learners, tailoring lessons to meet individual needs.
  • Collaborated with program coordinators to monitor and enhance student progress and engagement.
  • Coached adult learners on job interview phrases and resume language to support employment readiness.

AUTHOR

3 Years 1 Month
Barnes & Noble | 09.2023 - Current
  • Published work that focused on self-development.
  • Developed engaging narratives to captivate diverse audiences.

COMMUNITY ENGAGEMENT VOLUNTEER

Scout Program & Public Parks | 2007 - 2009
  • Led youth activities and coordinated community events.
  • Assisted in organizing community events, promoting engagement and participation.
  • Coordinated volunteer schedules to ensure adequate coverage for park activities.

Education

Class D : Driving Instructor

Youth Driving School | Dayton, OH | 04-2026
Customer service

Costomer Service & Sales Specialist - SALES

NRF Foundation & Sales Specialist | Lebanon, OH | 06-2025

Flower Design

Penn Foster College | Scottsdale, AZ | 02-2018

Flower Designer & Arrangement Event.

Life Coach - Mind-set

Expert Global Certifications | Newark, NY | 01-2016

Reprogramming mindset by your inner voice.

Skills

Arabic
Teaching strategies
English
Intermediate Turkish
Docs & Drive
Figma
Conflict resolution techniques
Self-evaluation
Teaching strategies
Customer service
Online teaching

Interests

Hiking
Reading
Traveling
Teaching

Timeline

ESL TUTOR

Literacy Connection Programs
09.2025 - CurrentRead More

AUTHOR

Barnes & Noble
09.2023 - CurrentRead More

COMMUNITY ENGAGEMENT VOLUNTEER

Scout Program & Public Parks
2007 - 2009Read More

Youth Driving School

Class D : Driving Instructor
Read More

NRF Foundation & Sales Specialist

Costomer Service & Sales Specialist from SALES
Read More

Penn Foster College

Flower Design
Read More

Expert Global Certifications

Life Coach from Mind-set
Read More

LANGUAGES

Arabic (Native)
English (Native)
Lubna Safi