LUC BROWN
Macon,GA
Summary
Enterprise Product Manager | Payments and Financial Products | 5M + Customer Impact I am passionate about creating products that solve real problems, deliver value, and delight customers. I partner with engineering teams, business teams, and stakeholders to define the product vision, roadmap, and backlog, and coordinate the work across different applications and platforms. I also enjoy learning and teaching and I seek opportunities to share my knowledge and insights with others in the product community.
Overview
10
10
years of professional experience
Work History
Senior Product Manager
Fearless Tech
10.2024 - 06.2025
- Spearheaded the setup of the Employer Registration site for the Maryland FAMLI Medical Leave program, enhancing user accessibility
- Creation and review of tickets to be worked by engineering team members
- Reporting of discovered bugs by periodic review of the site
- Coordinated cross-functional projects with multiple teams to align with organizational goals and streamline processes
- Collaborated with a team of 8 engineers to deliver impactful solutions within the Employer domain, improving project efficiency
Product Manager
The Home Depot
02.2023 - 09.2024
- Build 12 month roadmap for enterprise applications that support contact centers accessed by over 10k users
- Reviewed bugs reported by team members, confirmed and created tickets for engineering team to review
- Launched a pilot of new application to increase associate efficiency by 8%
- Owned 10 different vendor led applications for new features and support
- Regularly meeting with 6 different vendors to manage existing relationship and suite of products
- Implemented product practices and ceremonies for new engineering team
Product Manager, Supply Chain
The Home Depot
07.2022 - 01.2023
- Building and shipping a brand new application to replace major component of supply chain business
- Own 2 major applications of the supply chain delivery business and creation of 6 month roadmap
- Coordinating work across 7 different applications using Jira and Confluence to ensure upstream and downstream continuity
- Working with 3 different engineering teams to ship new features
- Coordinated reports of bugs and outages, created tickets and informed upstream and downstream teams of potential impact
- Reduced backlog by over 50% and increased user story velocity by 15%
Product Manager
CURO Financial Technologies Corp
11.2021 - 07.2022
- Ownership of the journey of an internal product with goal to increase adoption across internal brands
- Setting vision by creating product roadmap for product features and use cases
- Partnered with Engineering Manager to prioritize product backlog and create user stories for new features
- Increased card product signups to over 100,000 members
Technical Support Representative
Doubleknot
09.2018 - 09.2021
- Tasked with reviewing incoming client requests and sending confirmed bugs to development for review
- Served as client manager for one-on-one training and periodic retention reviews
- Used strategies to increase revenue for clients by optimizing registration flow and increasing upsells to improve revenue by as much as 20% per event
- Worked with development team as Product Owner to set priorities for bug fixes and new features to increase client retention and obtain new business
- Weekly tasks included triaging tickets by need, testing reported bugs for accuracy and uploading to Jira if needed, performing payment research, and partnering with marketing on copy for prospective client outreach on social media
- Maintained customer retention rate above 95% and met SLA for support requests
Management Information Analyst Lead
Tsys
09.2015 - 08.2018
- Review call center metrics from multiple departments and raw data to understand trends in customer interactions and potential issues
- Build team of 5 analysts and trained to manually monitor interactions and feedback across over 10 different clients and 15 interaction types
- Presented findings to call center and client leadership along with recommendations based on customer feedback, industry trends and personal insights from team
Education
No Degree - Marketing
Western Governors University
Salt Lake City, UT03-2020
Skills
- Confluence
- JIRA
- Executive Stakeholder Communication
- Zendesk
- Product Roadmapping
- Epic Prioritization
- Stakeholder Management
- SQL
- Strategic Planning
- Cross Functional Leadership
Timeline
Senior Product Manager
Fearless Tech
10.2024 - 06.2025
Product Manager
The Home Depot
02.2023 - 09.2024
Product Manager, Supply Chain
The Home Depot
07.2022 - 01.2023
Product Manager
CURO Financial Technologies Corp
11.2021 - 07.2022
Technical Support Representative
Doubleknot
09.2018 - 09.2021
Management Information Analyst Lead
Tsys
09.2015 - 08.2018
No Degree - Marketing
Western Governors University