Luc Carlton
Delray Beach,FL
Summary
Detail-oriented customer service professional with five years of experience, eager to transition into a Ground Operations Crew position. Demonstrates exceptional communication and project management skills, adept at managing multiple tasks effectively in fast-paced environments. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Committed to delivering high-quality service and contributing to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Skills Trainer
Trillium Family Services
Corvallis, OR
09.2023 - 04.2025
- My position at Trillium Family Services inclined me to step out of my comfort zone, as well as taught me resilience and leadership skills. Below are a few of my job responsibilities and achievements I've gained since becoming a Skills Trainer.
- It is my obligation to ensure that clients struggling with mental health are safe as well as teaching productive CBT and DBT skills for our clients to utilize during treatment to ensure a smoother transition back into the world post-treatment.
- Keeping our clients engaged throughout the day utilizing goal-oriented activities such as group activities, chores, arts and crafts, printable worksheets, and sports just to name a few examples. Options aren't always readily available, so this can require quick-thinking and improvisation.
- Over time, I was consistently leading the shift due to number of staff. This was done by delegating other skills trainers to certain tasks throughout the day by creating a schedule at the beginning of the shift. When supervisors were not present, I would lead the shift due to experience and leadership skills.
- Computer skills taught through daily use of programs like Word, Excel, and online programs designed for our clients.
- Possess social skills required to build necessary rapport with clients.
Door to Door Sales Representative
Prominent Construction
Hudson, WI
06.2022 - 08.2022
- My job consisted of door to door marketing, trying to establish new clients for roofing repairs and making appointments for client consultations. As well as trying to obtain new contracts for the company, my job also consisted of some hard construction labor and problem solving.
Tech Sales Associate
Staples
Tallahassee, FL
01.2023 - 07.2023
- My role consists of possessing knowledge of the store to assist customers in finding items, selling protection plans, getting app downloads, keeping track of inventory, building chairs, etc. In the brief time that I have worked there I have been praised by supervisors and colleagues alike for my charisma and performance. My numbers on protection plans and app downloads show I am outperforming most of my coworkers in my same position in the last 3 months and the data was taken from the last year.
Sales Associate
Uniform Destination
Tallahassee, FL
12.2021 - 08.2022
- Checking inventory, tagging items, helping customers find what they are looking for and ringing up items.
Car Washer/Detailer
Boca Car Wash
Boca Raton, FL
09.2020 - 07.2021
- I started off as a dryer and my position would evolve as months went on until I was taught how to do pretty much every job there was to do aside from the more hands on mechanical jobs reserved for the general manager. I could dry cars, clean and vacuum interiors, clean exteriors, etc. I was also taught to cashier which was a position taught to those who they deemed knowledgeable, sociable, and trustworthy enough to collect and count daily revenue and interact politely with customers. As well as trusting that I wouldn't take money from the company nor my fellow coworkers.
Taco Bell Team Member
Taco Bell
Boca Raton, FL
05.2019 - 02.2020
- My position required me to be working and to be on my feet at all times. I constantly have to be on alert whether that be taking orders, cleaning, or restocking items.
Education
High school diploma -
Boca Raton Community High School
Boca Raton, FL05.2021
Skills
- Customer service proficiency
- Performance assessment
- POS
- Time management
- Coaching techniques
- Feedback analysis
- Motivational strategies
- Detail-oriented approach
- Task delegation
- Teamwork and collaboration
Certification
Driver's License
Timeline
Skills Trainer
Trillium Family Services
09.2023 - 04.2025
Tech Sales Associate
Staples
01.2023 - 07.2023
Door to Door Sales Representative
Prominent Construction
06.2022 - 08.2022
Sales Associate
Uniform Destination
12.2021 - 08.2022
Car Washer/Detailer
Boca Car Wash
09.2020 - 07.2021
Taco Bell Team Member
Taco Bell
05.2019 - 02.2020
High school diploma -
Boca Raton Community High School