Luc Duval
Orlando,FL
Summary
Recent Information Technology graduate with hands-on experience in computer networking, system troubleshooting, and customer support. Passionate about cybersecurity with a solid foundation in operating systems, technical communication, and IT fundamentals. Held IT Fundamentals Pro and Cyberdefense pro certification. Seeking an entry-level role to apply skills and grow within a dynamic cybersecurity team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AMC Crew Member
AMC Theatres
01.2017 - 12.2019
- Operated POS systems and managed technical kiosk issues for ticket sales
- Supported team operations with a focus on service efficiency and guest support
- Contributed to problem-solving and quick decision-making under pressure
Game Coach
Games2U Orlando
01.2014 - 05.2016
- Set up and troubleshooted gaming consoles and networking hardware for events
- Resolved real-time technical issues to ensure smooth user experience
- Developed customer engagement and conflict-resolution skills
Education
Bachelor of Science - Information Technology, BS
University of Central Florida
Orlando, FL08-2024
Skills
- Operating Systems: Windows, MacOS, Linux (Basic Knowledge)
- Programming & Scripting: SQL, Java, C, C
- Networking & Security: Basic Networking, IT Fundamentals Pro Cyberdefense Pro Certified
- Tools: Microsoft Office, Adobe Suite
- Troubleshooting, Hardware Support, Typing (70 WPM)
Relevant Coursework
- Computer Network Concepts + Network Lab
- Security in Computing
- Databases
- Operating Systems Concepts
- System Administration
Certification
TestOut - IT Fundamentals Pro Certification
TestOut - CyberDefense Pro Certification
Timeline
AMC Crew Member
AMC Theatres
01.2017 - 12.2019
Game Coach
Games2U Orlando
01.2014 - 05.2016
Bachelor of Science - Information Technology, BS
University of Central Florida
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