Lucas
San Antonio,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Box Office Associate
JW Marriott Hotel
San Antonio, TX
10.2024 - 01.2025
- Optimized the use of ticketing software by staying current on updates and training colleagues on new features when necessary
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events
- Greeted over 500 customers per day and determined best approach to provide optimal service
Uber Partner
UberEats
San Antonio, TX
03.2023 - 03.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality
- Maintained a high driver rating through excellent communication and navigational skills
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
- Increased efficiency with effective route planning and GPS navigation usage
- Monitored traffic patterns and adjusted routes to minimize travel time
- Adhered to all safety regulations and traffic laws while driving
- Remained calm and poised in emergent situations
- Followed designated routes and schedules while operating vehicles
- Planned routes based on knowledge of local areas, GPS information, and customer preferences
- Developed deep knowledge of local routes and area destinations
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
- Adhered to tight schedule and met departure and arrival deadlines
- Followed applicable traffic regulations and traffic laws
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids
Education
High School Diploma -
Texas Virtual Academy At Hallsville
06.2025
Skills
- Flexible schedule
- Upselling strategies
- Event promotion
- Customer service
- Special event promotion
- Listening skills
- Time management
- Reliability
- Organizational skills
- Clear communication
Timeline
Box Office Associate
JW Marriott Hotel
10.2024 - 01.2025
Uber Partner
UberEats
03.2023 - 03.2024
High School Diploma -
Texas Virtual Academy At Hallsville
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