Luca Amerena
Lemington
Summary
Proven to excel in fast-paced environments, I leveraged my quick learning and exceptional customer service skills with Vail Resorts, enhancing guest experiences through meticulous equipment matching. My collaborative spirit and attention to detail have consistently improved team efficiency and customer satisfaction, embodying a blend of hard and soft skills critical to dynamic roles. My love for learning something new and working hard to perfect that skill has helped shape me into the person I am today.
Overview
8
8
years of professional experience
Work History
Carpenter Apprentice
BLC Contracting
01.2019 - 09.2022
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Completed installations of building structures, trim, flooring, and cabinetry.
Ski Rental Technician
Vail Resorts Inc
10.2022 - 04.2024
- Delivered ski equipment directly to customers hotels / rental units.
- Demonstrated exceptional customer service skills while making sure the customers know how to properly use ski equipment.
- Collaborated well with a committed team to make sure the customers always received the perfect equipment to enjoy their trip to the fullest.
Cook's Assistant
The Penalty Box
12.2021 - 06.2022
- Maintained composure and work quality while under stress.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Bartender
The Long Blue Cat Brewery
04.2021 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cashier
Market Basket
05.2016 - 09.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Londonderry High School
Londonderry, NH05-2018
Skills
- Quick Learner
- Computer skills
- Safety procedures
- Adaptive learning
- Customer Service
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Effective communication
Timeline
Ski Rental Technician
Vail Resorts Inc
10.2022 - 04.2024
Cook's Assistant
The Penalty Box
12.2021 - 06.2022
Bartender
The Long Blue Cat Brewery
04.2021 - 06.2021
Carpenter Apprentice
BLC Contracting
01.2019 - 09.2022
Cashier
Market Basket
05.2016 - 09.2017
High School Diploma -
Londonderry High School
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