Luca Guzman
Cordova,TN
Summary
Handles team needs with creative ideas and strong focus on daily requirements as well as team moral. Well-coordinated worker successful at coordinating schedules and workflows to meet business demands while also ensuring team is thriving. Superior work ethic combined with resourceful and upbeat nature allows me to take on any challenge thrown my way with a smile. Driven with every opportunity given, and will take any challenge with a focused and positive nature to ensure quality is achieved.
Overview
9
9
years of professional experience
Work History
Service Operations Technician 3
Intuitive Surgical Inc
08.2022 - Current
- Brought on with no experience, in the short time since started quickly became a high level tech in team, continuing to push for excellence and growth.
- Complete all repair and maintenance activities promptly and to high quality standards.
- Follow detailed repair and maintenance procedures for consumer products.
- Follow Good Manufacturing Practices, ensuring good documentation throughout all processes for maintaining excellent accuracy and traceability.
- Utilize variety of tools and diagnostic equipment to complete repairs.
- Maintain inventory of repair supplies and ordered parts.
- Conduct quality inspections of own and other’s work to ensure workmanship standards are met.
- Cross-train or mentor others in areas of expertise (as needed)
Server/Bartender/Caterer
Carrabba's Restaurant
08.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- As top server, quickly became bartender.
- In addition to full-time serving, worked additional 10 hours weekly through catering as a result of timeliness and work ethic.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- As one of the main trainers for new servers, was responsible for always being available for assistance for them as well as being an excellent delegate for cross-team communication at the restaurant.
Shift Leader
Starbucks, Barista
07.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Used retail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed during peak business hours, often alone, while having to multi-task keeping the floor operating while reporting and ordering more inventory of product for the store.
Sales Associate (Loss Prevention Lead)
Old Navy
01.2016 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Comfortable talking to customers and interacting with general public, perform customer service tactics and brand protocol, including store operations and procedure.
- Even though I was busy with high school extracurriculars activities on top of working, my distinct work ethic and attentiveness quickly put me in a lead position in defending store against product loss.
- Excellent attendance record
- Go-to trainer for new employees
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
No Degree - Pre-Law
University of Memphis
Memphis, TNSkills
- Immense Training experience
- Bilingual - Spanish
- 5S principles
- Excellent teamwork, strong human relations, capable to work under pressure without supervision
- Intermediate computer skills
- Superb multitasking skills
- Quality Standards
- Strong desire to learn
- Conflict Resolution
- Hardworking
- Work-oriented
Timeline
Service Operations Technician 3
Intuitive Surgical Inc
08.2022 - Current
Server/Bartender/Caterer
Carrabba's Restaurant
08.2021 - 08.2022
Shift Leader
Starbucks, Barista
07.2019 - 08.2021
Sales Associate (Loss Prevention Lead)
Old Navy
01.2016 - 08.2019
No Degree - Pre-Law
University of Memphis
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