Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luca Joglidze

Succasunna

Summary

Friendly and dedicated customer service professional with 1+ year of experience in high-volume retail and support environments, excelling in resolving inquiries, assisting with orders, and maintaining exceptional client satisfaction. Skilled in multitasking, communication, and problem-solving to handle account updates, service requests, and escalations with accuracy and patience. Eager to bring proven customer-facing expertise and strong organizational skills to a Remote Customer Support Associate role at Kenswick, ensuring reliable service and contributing to team success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Merchandising Execution Team (MET) Associate

The Home Depot
07.2025 - Current
  • Company Overview: United States
  • Supported customers and teammates by answering questions, resolving issues, and escalating service-related concerns.
  • Assisted with store resets and transitions, ensuring smooth operations and positive customer interactions.
  • Adapted quickly to shifting priorities in fast-paced environments, maintaining organization and accuracy under pressure.
  • Contributed to team improvements by sharing insights and supporting colleagues in achieving service goals.
  • United States

Customer Support & Order Fulfillment Associate

The Home Depot
11.2024 - 06.2025
  • Company Overview: United States (Remote-Friendly Operations)
  • Handled high volumes of customer inquiries via phone, email, and in-person, delivering clear product and service information to achieve strong satisfaction ratings.
  • Assisted customers with account updates, order placement, and service requests, ensuring accuracy and timely fulfillment.
  • Logged interactions into company systems, escalating complex cases when needed while maintaining professionalism.
  • Partnered with cross-functional teams to improve workflows, reduce errors, and enhance the customer experience.
  • Trained and supported new associates, fostering team collaboration and service consistency.
  • United States (Remote-Friendly Operations)

Front-End Developer

Zencode
01.2024 - 10.2024
  • Company Overview: Remote
  • Collaborated with design and backend teams to implement user-friendly interfaces, reducing customer escalations through improved reliability.
  • Tested and optimized applications to align with client needs, ensuring smooth end-user experiences.
  • Documented processes and solutions for non-technical users, applying strong communication and problem-solving skills transferable to customer support.
  • Remote

Education

Medical Doctor (M.D.) -

Georgian National University
01.2024

Skills

  • Customer Service Excellence
  • Inquiries Handling
  • Order Processing
  • Account Updates
  • Issue Escalation
  • Communication
  • Clear Verbal & Written Skills
  • Friendly & Patient Demeanor
  • Service Explanation
  • Organization & Multitasking
  • Time Management
  • Accuracy in Fast-Paced Environments
  • Team Collaboration
  • Cross-Functional Support
  • Training
  • Escalation Assistance
  • Technical Familiarity
  • Typing
  • System Navigation
  • Basic JavaScript
  • Angular
  • Customer service

Certification

Front-End Development: Angular in Depth, Alte University

Timeline

Merchandising Execution Team (MET) Associate

The Home Depot
07.2025 - Current

Customer Support & Order Fulfillment Associate

The Home Depot
11.2024 - 06.2025

Front-End Developer

Zencode
01.2024 - 10.2024

Medical Doctor (M.D.) -

Georgian National University

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