Lucia Martin
Homestead,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Lighting Behavior Services
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Forida Virtual School
Skills
- Office Administration
- Office Organization
- Guest Relations
- Call Routing
- File Management
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Hospitality best practices
- Listening Skills
- Team Collaboration
- Work Prioritization
- Verbal and written communication
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Lighting Behavior Services
09.2023 - Current
High School Diploma -
Forida Virtual School
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