Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luca Papagni

Santa Rosa Beach,FL

Summary

Proven customer service expert with experience at Publix Supermarkets Inc., excelled in conflict management and point-of-sale systems. Gifted in engaging customers, resolving complaints with professionalism, and multitasking to boost front-end efficiency. Achieved consistent customer satisfaction by leveraging listening skills and cogent product knowledge.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Service Clerk/Cashier

Publix Supermarkets Inc.
04.2021 - 04.2023
  • Greeted every customer with a positive attitude and a smile.
  • Increased front-end efficiency by prioritizing tasks, communicating, and actively seeking feedback.
  • Assisted hundreds of customers with locating desired products within the store, exceeding customer expectations.
  • Resolved customer issues with professionalism and hospitality, escalating concerns to management when necessary.

Sales Associate

Marble Slab Creamery
02.2022 - 07.2022
  • Every day served hundreds of customers with speed and delicacy, keeping the front-end running smoothly during peak hours.
  • Provided details on new flavors, best sellers, prices, and specials.
  • Carried out cash and card transactions quickly and thoughtfully.

Education

High School Diploma -

South Walton High School
Santa Rosa Beach, FL
05-2025

Skills

  • Customer engagement
  • Listening skills
  • Complaint handling
  • Pricing accuracy
  • Point-of-sale system
  • Conflict management
  • Multitasking
  • Product Knowledge

Certification

  • CPR/AED Certification
  • Florida Driver's License

Timeline

Sales Associate

Marble Slab Creamery
02.2022 - 07.2022

Front Service Clerk/Cashier

Publix Supermarkets Inc.
04.2021 - 04.2023

High School Diploma -

South Walton High School

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Luca Papagni