Luca Ramos
Watertown,NY
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
7
7
years of professional experience
Work History
Assistant Bar Manager
1000 Islands Harbor HOtel
02.2023 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
1000 Islands Harbor Hotel
02.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
1000 Islands Harbor Hotel
05.2020 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host
1000 Islands Harbor Hotel
05.2019 - 05.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Brand Associate
Old Navy
10.2016 - 10.2018
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Associate of Science - Accounting And Finance
Jefferson Community College
Watertown, NY12.2020
Skills
- Dining Room Management
- Food and Beverage Management
- Portion Sizes
- Mentoring
- Stock Control
- Hospitality and Accommodation
Timeline
Assistant Bar Manager
1000 Islands Harbor HOtel
02.2023 - Current
Bartender
1000 Islands Harbor Hotel
02.2022 - 02.2023
Server
1000 Islands Harbor Hotel
05.2020 - 02.2022
Host
1000 Islands Harbor Hotel
05.2019 - 05.2020
Brand Associate
Old Navy
10.2016 - 10.2018
Associate of Science - Accounting And Finance
Jefferson Community College
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