Lucadia Pittman, SHRM-CP

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

• Developed and implemented recruitment process which reduced lead time by 30%
• Increased employee retention by 18% through creative employee engagement programs
• Handled all HR issues for 120 employees throughout 4 locations increasing employee trusst and satisfaction by personalizing each experience
• Increased productivity by 24% with development of streamlined processes
• Increased customer satisfaction by 30% with increased staff training in customer service and product knowledge
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding
• Managed employee disputes by employing conflict resolution techniques
• Guided leaders and employees on company policies, programs, benefits, legal compliance, and salary administration
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
• Developed interview questions and process for hiring new store associates
• Investigated and mediated employee issues
• Managed over 30 store employees successfully in fast-paced environment through proactive communication and positive feedback
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity
• Organized and led staff orientation programs and training to promote collaboration
• Maintained payroll and benefits for over 100 employees in various locations and diminished financial discrepancies through expert program management
• Motivated employees through special events, incentive programs and constructive feedback
• Evaluated training program success and presented strategic improvement recommendations to upper management
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
• Maximized team knowledge and productivity by training, monitoring and directing over 25 employees in application of best practices and regulatory protocols
• Oversaw and managed hiring process and assisted human resources by developing interview questions and standards
• Built positive and productive relationships with store and field leadership
• Supervised 7 locations to enforce high-quality standards of operation
• Met deadlines by proactively managing individual and team tasks and streamlining processes
• Led targeted training programs to educate staff on product benefits and service capabilities
• Organized company-wide events designed to boost employee morale
• Oversaw hiring, staffing, and labor law compliance

• Designed and implemented company-wide filing and purging system to reduce waste and redundancy
• Spearheaded office supply ordering system to maintain adequate supplies and reduced monthly costs by 20%
• Introduced standard greetings to answer phone lines; providing customers with consistent and friendly greetings
• Interacted with customers by phone, email or in-person to provide information and handle customer complaints and customer service issues
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities