Lucais Gutierrez
Billings,MT
Summary
Meticulous Revenue Cycle Manager with strong background in continuous improvement and revenue cycle performance analysis. Focused and organized with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over six years of experience.
Overview
7
7
years of professional experience
Work History
Senior Client Relationship Manager
PayrHealth
04.2023 - 12.2023
- Spearheaded client relationship management initiatives for a portfolio of high-value accounts, cultivating strong partnerships and driving client satisfaction to unprecedented levels within the organization.
- Led cross-functional teams to deliver customized solutions tailored to meet client needs, ensuring alignment with organizational goals and objectives.
- Collaborated with internal stakeholders to streamline processes and enhance service delivery, resulting in improved operational efficiency and reduced turnaround times.
- Mentored and coached junior team members, fostering a culture of excellence and accountability while supporting their professional development goals.
- Demonstrated a strong commitment to customer success by proactively identifying opportunities for upselling and cross-selling additional services, contributing to overall revenue growth.
Senior Operations Manager
R1 RCM
10.2021 - 04.2022
- Oversaw the day-to-day operations of professional billing A/R, ensuring efficient and effective delivery of services while maintaining compliance with regulatory requirements.
- Developed and implemented strategic initiatives to optimize operational processes, resulting in increases in financial performance and decreases in claim cycle delays.
- Ensured compliance with all regulatory requirements, including HIPAA, OSHA, and CMS guidelines, through regular audits and client training initiatives.
Implementation Consultant
RI RCM
06.2020 - 10.2021
- Led the implementation of scheduling software solutions for healthcare providers and facilities, collaborating with clients to understand their specific needs and customize the system accordingly.
- Conducted in-depth workflow analyses to identify inefficiencies and opportunities for improvement, resulting in streamlined scheduling processes and increased staff productivity.
- Provided comprehensive training and support to end-users, ensuring a smooth transition to the new scheduling system and maximizing adoption rates.
- Adhered to and maintained project plans, timelines, and budgets, effectively managing resources and ensuring project milestones were achieved on time and within scope.
- Developed and delivered presentations to key stakeholders, including executives, department heads, and frontline staff, highlighting the benefits of the new scheduling technology and driving buy-in across the organization.
Regional Operations Manager
RI RCM
03.2017 - 06.2020
- Directed and managed regional operations for patient financial clearance within the healthcare organization, overseeing a team of over 30 employees across multiple locations.
- Developed and implemented standardized processes and procedures for patient financial clearance, ensuring compliance with regulatory requirements and industry best practices.
- Optimized revenue cycle workflows to improve patient access, reduce denials, and increase cash flow.
- Established key performance indicators (KPIs) to track operational performance and drive continuous improvement efforts, regularly analyzing data and making strategic adjustments as needed.
- Provided leadership, guidance, and mentorship to regional staff, fostering a culture of accountability, teamwork, and continuous improvement.
- Developed and delivered training programs for staff members on patient financial clearance processes, payer policies, and regulatory requirements.
Education
Business Administration And Management
Kalamazoo Valley Community College
Kalamazoo2025
Skills
- Effective communication
- Multitasking
- Decision making
- Project management
- Team leadership
- Financial analysis
- Process improvement
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of up to 30 staff members.
- Designed a new workflow to improve overall query performance.
- Collaborated with offshore teams in the development of a new workflow.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPersonal development programsTimeline
Senior Client Relationship Manager
PayrHealth
04.2023 - 12.2023
Senior Operations Manager
R1 RCM
10.2021 - 04.2022
Implementation Consultant
RI RCM
06.2020 - 10.2021
Regional Operations Manager
RI RCM
03.2017 - 06.2020
Business Administration And Management
Kalamazoo Valley Community College
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