Lucas Alvarado

Recruitment Achievements:

• Elevated from trainee to top performer status within 11 months, maintaining excellence throughout my tenure as a recruiter.
• Successfully completed over 90 contractor placements, contributing to a cumulative contract value exceeding $3 million in 23 months.
  

Strategic Sourcing and Database Growth:

• Utilized internal CRM's and databases for targeted candidate sourcing.
• Spearheaded the growth of the internal candidate database by sourcing over 350 previously unreached candidates through various channels, including cold calling, LinkedIn, and networking.
  

Cloud Ecosystem Expertise:

• Developed extensive knowledge in hiring talent within the cloud ecosystem, with a focus on AWS, and proficiency in Azure and GCP.
• Earned the AWS Certified Cloud Practitioner certification and a certification from Databricks in Generative AI Fundamentals.
  

Contractor Onboarding and Post-Placement Follow-up:

• Played a crucial role in the onboarding process for all contractors.
• Conducted proactive follow-up throughout contract durations, resulting in an impressive 85% retention of both clients and candidates.
  

Mentorship and Leadership Development:

• Mentored new contract recruiter hires through personalized 1-on-1 guidance.
• Provided mentorship in sourcing, candidate sell-ins, networking, and navigating the AWS Ecosystem.
  

Client and Partner Collaboration:

• Collaborated extensively with both end-clients from the SMB market and Enterprise-level companies.
• Worked closely with AWS Partners to source top AWS talent, showcasing effective partnership skills.
  

Interviewing and Screening:

• Conducted thorough phone and video interviews to assess applicants' knowledge, skills, experience, and aptitudes.
• Executed reference checks, background screenings, and pre-employment checks to validate information on applicants' resumes.
  

Candidate Relationship Building:

• Built strong relationships with internal and external candidates, ensuring an excellent hiring experience.
  

Recruitment Advertising and Strategy:

• Advertised job opportunities on various social media platforms and job boards.
• Developed effective recruiting strategies to identify and attract qualified candidates, building a robust network.
  

Interview Coordination and Candidate Evaluation:

• Coordinated schedules to arrange management interviews with applicants.
• Conducted effective screening processes to evaluate the strengths and weaknesses of candidates.
  

Advancement and Leadership Development:

• Progressed from Barista to Shift Manager, actively following a path to management and engaging with store and company performance plans.
  

Operational Dedication and Flexibility:

• Regularly stayed late, worked extra shifts, and covered shifts as needed to ensure the smooth operation of the store.
• Demonstrated leadership in managing a team under pressure, stepping in as a hands-on coach and mentor.
  

Inventory Management and Process Improvement:

• Assisted in inventory management, ordering processes, weekly cash handling, and ordering.
• Instrumental in rolling out new store processes, including building charts for positional rotation and scheduling of breaks for peak performance and time management.
  

Sales and Customer Experience Enhancement:

• Created weekly store pick items to drive business, enhance customer experience, and maximize profits for slower-selling or new items.
• Gained valuable perspectives on client retention and turning customers into repeat visitors.
  

Training and Mentorship:

• Undertook the responsibility of a Barista Trainer, training several employees who rose from new employees to Partner of the Quarter within 6 months.
• Trained and mentored new employees to maximize team performance and productivity.
  

Supervision and Quality Compliance:

• Supervised employees, ensuring quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts in accordance with state regulations.
  

Operational Excellence:

• Excelled in every store position and regularly backed up front-line staff.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  

Collaboration and Customer Service:

• Cooperated with coworkers to improve the customer experience and manage the storefront.
• Acted as a customer service agent for all guests, both by phone and in-store.
  

Composure under Pressure:

• Exercised composure under pressure and in escalated customer service scenarios.
• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly.
  

Shift Management Responsibilities:

• Directed the "play" of each shift, delegating tasks and assigning partners based on skills, compatibility, and shift needs.
• Managed inventory, product orders, shipments and deliveries, change orders, and cash deposits.
  

Training and Support:

• Trained, supported, coached, and educated new and existing partners.
• Shared extensive experience with POS, inventory, stocking, organization, and staff management.
  

Customer Interaction and Product Expertise:

• Operated POS register, handling up to 60+ transactions per hour.
• Crafted beverages, mastered varieties and preparations of coffees and tea.
• Developed new menu items and educated customers about offerings.
  

Customer Interaction and Product Expertise:

• Operated POS register, handling up to 60+ transactions per hour.
• Crafted beverages, mastered varieties and preparations of coffees and tea.
• Developed new menu items and educated customers about offerings.

Composure under Pressure:

• Exercised composure under pressure and in escalated customer service scenarios.
• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly.

Collaboration and Customer Service:

• Cooperated with coworkers to improve the customer experience and manage the storefront.
• Acted as a customer service agent for all guests, both by phone and in-store.

Sales and Customer Experience Enhancement:

• Created weekly store pick items to drive business, enhance customer experience, and maximize profits for slower-selling or new items.
• Gained valuable perspectives on client retention and turning customers into repeat visitors.

Tenor Section Leadership:

• Served as the Tenor Section Leader, fostering relationships and building camaraderie within the section and the entire choir.
• Worked as a leader to develop processes for the efficient learning and application of music, enabling amateur musicians to contribute at any skill level.
  

Team Supervision and Empowerment:

• Supervised, encouraged, and evaluated cross-functional teams by coaching and empowering members to meet performance goals.
• Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations, maintaining audience interest.
  

Musical Expertise and Interpretation:

• Studied scores extensively to learn music in detail and develop suitable interpretations.
• Achieved desired tonal and harmonic balance by communicating clearly with musicians.
• Selected appropriate pieces to meet performance needs and showcase skills.
  

Personalized Performances:

• Interpreted and modified music to personalize performances, enhancing the unique character of each piece.
• Used printed text and musical notations to memorize musical selections and routines.
  

Versatility in Music Interpretation:

• Interpreted different music using voice production, harmony, rhythm, and melody to present characterization.
• Led the section in weekly rehearsals and performances, ensuring cohesion and excellence.
  

Community Engagement:

• Cultivated close personal relationships with community members and their families, contributing to a positive and supportive choir environment.
  

Tenor Section Leadership:

• Served as the Tenor Section Leader, fostering relationships and building camaraderie within the section and the entire choir.
• Worked as a leader to develop processes for the efficient learning and application of music, enabling amateur musicians to contribute at any skill level.

Team Supervision and Empowerment:

• Supervised, encouraged, and evaluated cross-functional teams by coaching and empowering members to meet performance goals.
• Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations, maintaining audience interest.

Musical Expertise and Interpretation:

• Studied scores extensively to learn music in detail and develop suitable interpretations.
• Achieved desired tonal and harmonic balance by communicating clearly with musicians.
• Selected appropriate pieces to meet performance needs and showcase skills.

Personalized Performances:

• Interpreted and modified music to personalize performances, enhancing the unique character of each piece.
• Used printed text and musical notations to memorize musical selections and routines.

Versatility in Music Interpretation:

• Interpreted different music using voice production, harmony, rhythm, and melody to present characterization.
• Led the section in weekly rehearsals and performances, ensuring cohesion and excellence.

Community Engagement:

• Cultivated close personal relationships with community members and their families, contributing to a positive and supportive choir environment.

Versatile Prime-Time Associate Roles:

• Served as Cashier, Sales Associate, and Truck Load-In Crew Member, showcasing adaptability and a willingness to contribute in various capacities.
  

Overnight Shift and Inventory Management:

• Volunteered for overnight shifts to unload large trucks, restock the store, and maintain detailed inventory, ensuring immaculate store standards and product availability.
• Worked both front and back of the house, organizing and maintaining the store, sales floor, and loading dock.
  

Store Operations and Flexibility:

• Worked varied hours to meet seasonal and business needs, demonstrating flexibility and commitment.
• Greeted customers and offered assistance, contributing to increased customer satisfaction.
  

Task Prioritization and Project Assistance:

• Prioritized tasks to meet tight deadlines and assisted others with project duties as needed.
• Managed customer relations through effective communication and helpful interactions.
  

Customer Engagement and Sales Maximization:

• Provided product price information and maintained relationships with customers to maximize sales opportunities.
• Created promotional materials to advertise products and services, utilizing customer feedback to improve offerings.
  

Strategic Solutions and Customer Satisfaction:

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Created solutions for customers to meet specific needs, quality, and budget.
  

Customer Interaction and Retail Operations:

• Engaged in friendly conversations with customers to better understand individual needs.
• Answered customer questions, located merchandise, and promoted key items.
• Stocked merchandise, labeled items, and arranged products according to size or color.
  

Cash Register Operations and Energetic Customer Service:

• Managed efficient cash register operations, delivering energetic responses to customers in-store and by telephone.
• Volunteered for extra shifts during holidays and busy periods to alleviate staffing shortages.
  

Inventory Management and Special Orders:

• Used the in-store system to locate inventory and place special orders for customers.
• Developed a strong rapport with customers, creating a positive impression of the business.
  

Exceptional Service and Positive Shopping Experiences:

• Provided exceptional services and pleasant shopping experiences to retail customers.
  

Store Operations and Flexibility:

• Worked varied hours to meet seasonal and business needs, demonstrating flexibility and commitment.
• Greeted customers and offered assistance, contributing to increased customer satisfaction.

Task Prioritization and Project Assistance:

• Prioritized tasks to meet tight deadlines and assisted others with project duties as needed.
• Managed customer relations through effective communication and helpful interactions.

Customer Engagement and Sales Maximization:

• Provided product price information and maintained relationships with customers to maximize sales opportunities.
• Created promotional materials to advertise products and services, utilizing customer feedback to improve offerings.

Strategic Solutions and Customer Satisfaction:

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Created solutions for customers to meet specific needs, quality, and budget.

Customer Interaction and Retail Operations:

• Engaged in friendly conversations with customers to better understand individual needs.
• Answered customer questions, located merchandise, and promoted key items.
• Stocked merchandise, labeled items, and arranged products according to size or color.

Cash Register Operations and Energetic Customer Service:

• Managed efficient cash register operations, delivering energetic responses to customers in-store and by telephone.
• Volunteered for extra shifts during holidays and busy periods to alleviate staffing shortages.

Inventory Management and Special Orders:

• Used the in-store system to locate inventory and place special orders for customers.
• Developed a strong rapport with customers, creating a positive impression of the business.

Exceptional Service and Positive Shopping Experiences:

• Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Interaction and Product Expertise:

• Operated POS register, handling up to 60+ transactions per hour.
• Crafted beverages, mastered varieties and preparations of coffees and tea.
• Developed new menu items and educated customers about offerings, including up-selling items from connected entertainment store including CD's, DVD's, and Books.

Composure under Pressure:

• Exercised composure under pressure and in escalated customer service scenarios.
• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly.

Collaboration and Customer Service:

• Cooperated with coworkers to improve the customer experience and manage the storefront.
• Acted as a customer service agent for all guests, both by phone and in-store.

Sales and Customer Experience Enhancement:

• Created weekly store pick items to drive business, enhance customer experience, and maximize profits for slower-selling or new items.
• Gained valuable perspectives on client retention and turning customers into repeat visitors.