Summary
Overview
Work History
Education
Skills
Timeline
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Lucas A. Pletcher

Spring Grove,IL

Summary

Full-time student pursing a degree in computer science with a focus in cybersecurity. Looking for a part-time position to gain experience and improve my skills in network security, ethical hacking, and data protection.


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

McDonald's Restaurant
01.2025 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Processed transactions accurately using point-of-sale systems to ensure smooth operations.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with team members to streamline order fulfillment and enhance customer satisfaction.
  • Engaged with customers to create a welcoming atmosphere and promote brand loyalty.

Kitchen Hand

Wayne's Pizza
01.2024 - 01.2025
  • Maintained cleanliness of kitchen equipment and work areas to meet safety standards.
  • Collaborated with team members to streamline workflow during peak service hours.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

Associate of Science - Computer Science

McHenry County College
Crystal Lake, IL
06-2027

High School Diploma -

Richmond Burton Highschool
Richmond
06-2025

Skills

  • Strong understanding of technology
  • Technology troubleshooting support
  • Custom computer assembly
  • Proficient in Java and JavaScript
  • Effective communication
  • Timely troubleshooting of customer orders
  • Effective cross-departmental communication
  • Clear articulation of technical concepts

Timeline

Customer Service Representative

McDonald's Restaurant
01.2025 - Current

Kitchen Hand

Wayne's Pizza
01.2024 - 01.2025

Associate of Science - Computer Science

McHenry County College

High School Diploma -

Richmond Burton Highschool
Lucas A. Pletcher