Lucas Argentino
Gloucester,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank Gloucester
Gloucester, MA
08.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed special services for customers, ordering bank cards and checks.
Grocery Clerk
Demoulas Market Basket
Gloucester, MA
08.2022 - 08.2023
- Answered questions and inquiries per shift regarding products, prices and availability.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Built and maintained productive relationships with employees.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
- Worked closely with management team to develop promotional strategies that increased sales.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Provided assistance with loading groceries into customer vehicles upon request.
- Ordered and received product on time using company issued device.
- Monitored stock levels on a regular basis to ensure proper supply chain management.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Unloaded delivery trucks promptly upon arrival in order to minimize delays for customers.
Assistant Front End Manager
Demoulas Market Basket
Gloucester, MA
02.2020 - 07.2022
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated work to staff, setting priorities and goals.
- Managed and trained cashiers on proper cash handling procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Supervised cashiers in handling transactions accurately and efficiently.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Answered multiple calls per shift to assist with customer questions and concerns.
Grocery Store Cashier
Demoulas Market Basket
Gloucester, MA
09.2018 - 01.2020
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
- Bagged groceries for customers after they have paid for their purchases.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Verified prices and rang up items correctly on the register.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Greeted customers, answered questions and provided information on products.
- Balanced cash drawer at the end of shift according to store policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Essex Northshore Technical Highschool
Middleton, MA05-2022
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Product Knowledge
- Information Security
- Account Updating
- Scheduling
- Data Entry
- High-Energy Attitude
- Computer Proficiency
- Staff Training
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- OSHA 10 Certification
- BVS (Bank Secrecy) course completion
- CPR Certified
Timeline
Customer Service Representative
Bank Gloucester
08.2023 - Current
Grocery Clerk
Demoulas Market Basket
08.2022 - 08.2023
Assistant Front End Manager
Demoulas Market Basket
02.2020 - 07.2022
Grocery Store Cashier
Demoulas Market Basket
09.2018 - 01.2020
High School Diploma -
Essex Northshore Technical Highschool