Lucas Arias
Daly City,CA
Summary
Experienced worker with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SERVER, BUSSER, BARBACK, SETUP AND BRAKE DOWN, ETC
Instawork
SAN FRAN, CA
06.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Wiped down and cleaned chairs, booths and highchairs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Expedited food to tables to assist servers during busy periods.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Checked ID's before serving alcoholic beverages to patrons.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Responded to customer requests promptly and professionally.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Consistently checked inventory levels and communicated needs to management team.
- Contributed ideas towards menu improvements based on customer feedback.
- Continuously monitored beverage stock levels during peak hours of operation.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Supervised the setup of tables, chairs, linens, decorations and other equipment in accordance with event specifications.
- Coordinated with catering staff on food preparation, presentation and delivery during events.
- Resolved any issues related to banquet setup by communicating effectively with supervisors, vendors and other stakeholders.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Instructed staff on appropriate equipment disassembly and storage.
Server Assistant
PALETTE TEA GARDEN AND DIM SUM
SAN MATEO , CA
03.2020 - 09.2023
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled and served various beverages for customers.
- Stocked service stations with ice, napkins and straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Supported serving staff in delivering accurate and well-presented food orders.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Pushed wheeled carts to sort items at ware wash area.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Retrieved and transported dirty tableware to dishwashing area.
- Provided exceptional service to high volume of daily customers.
- Cleared dishes after courses for prompt table maintenance.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Set up tables and chairs for parties and large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Carried food orders to specific restaurant tables and served guests.
- Delivered exceptional customer service through friendly interactions with guests.
- Collaborated with team members to achieve daily goals within specified time frame.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Responded promptly to requests from servers or other staff members.
- Ensured that all utensils were sanitized properly before use.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Maintained cleanliness of dining area by wiping down tables after each seating.
BUSSER
Lazy Dog Restaurant & Bar
SAN MATEO , CA
04.2022 - 11.2022
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Delivered exceptional customer service through friendly interactions with guests.
- Set up tables and chairs for parties and large groups.
- Set up and reset dining room tables with linens, silverware, dishes, condiments, and other items.
- Removed dirty plates and utensils between courses of a meal.
- Replenished water glasses throughout the course of a meal.
- Bussed used dishes off of tables when guests had finished meals.
- Stocked bussing stations with supplies such as napkins, straws, and condiments.
- Swept floors around tables after guests had left to ensure cleanliness.
- Took out garbage bags filled with trash from bussing stations regularly.
- Polished glassware before stocking it onto shelves in bussing stations.
- Effectively multitasked within fast-paced environment.
- Stocked service stations with ice, napkins and straws.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Busser
Boulevard Cafe
Daly City, CA
03.2021 - 08.2021
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Took initiative to help others whenever necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Wiped down and cleaned chairs, booths and highchairs.
- Participated in ongoing training to enhance job skills and knowledge.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Shift Leader
Medallion Rug Gallery
Palo Alto, CA
05.2004 - 09.2019
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Reported any issues to supervisor immediately for resolution.
- Organized storage areas for efficient retrieval of items when needed.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Tracked production data such as number of items produced per hour, day, week.
- Communicated with team members regarding tasks assigned during shift.
- Utilized computer software programs to record details related to production process.
- Adhered strictly to established guidelines and procedures while performing duties.
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Unloaded and sorted products and transported items to proper locations.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Attended regular training sessions to increase machine operating skills.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
- Measured and weighed items to meet quality standards and prevent waste.
- Separated products according to weight, grade and size of material to produce final product.
- Used hand trucks and forklifts to unload, load and transport items.
- Sorted product components on work tables to maintain maximum organization and productivity.
BUSSER
BONVIVAN
PALO ALTO , CA
01.2012 - 01.2012
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Provided assistance to other bussers or waitstaff when needed.
Education
Some College (No Degree) - English-as-a-Second-Language Education
Canada College
Redwood City, CASkills
- Food Delivery
- Food Running
- Table Setting
- Table Bussing
- Safe Food Handling
- Dining Customer Service
- Professional Appearance
- Buffet Setup and Takedown
- Table Setting Arrangements
- Sales Expertise
- Guest Seating
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Liquor, Wine, and Food Service
- Strong Work Ethic
- Check Payment Processing
- Guest Relations Management
- Cash Handling
- Exceptional Customer Service
- Banquet Coordination
- POS Operation
- Food Station Setup
- High-Volume Dining
- Food Safety Understanding
- Quality Control
- Positive and Professional
- Service Prioritization
Certification
- Food Handler Certificate
- Alcohol California online course
Timeline
SERVER, BUSSER, BARBACK, SETUP AND BRAKE DOWN, ETC
Instawork
06.2023 - Current
BUSSER
Lazy Dog Restaurant & Bar
04.2022 - 11.2022
Busser
Boulevard Cafe
03.2021 - 08.2021
Server Assistant
PALETTE TEA GARDEN AND DIM SUM
03.2020 - 09.2023
BUSSER
BONVIVAN
01.2012 - 01.2012
Shift Leader
Medallion Rug Gallery
05.2004 - 09.2019
Some College (No Degree) - English-as-a-Second-Language Education
Canada College