Lucas Armando
North Miami,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Management Assistant
Gold Crown Contractors
Miami, FL
01.2024 - Current
- Assisted Project Managers in preparing project plans and schedules, tracking progress, and reporting results.
- Created blueprints, drawings and detailed schematics of proposed structures.
- Drafted conceptual diagrams, skhes and 3-dimensional models of proposed buildings or renovations.
- Inspected existing structures in order to identify design issues or areas that need improvement.
- Provided guidance on interior design elements such as furniture layout and fixtures selection.
- Prepared cost estimates for materials needed in construction projects.
- Coordinated activities between architects, designers, engineers and contractors throughout the duration of a project.
- Consulted with clients to discuss design options based on their budget constraints or aesthetic preferences.
- Maintained records relating to building permits, inspections and other legal documents associated with projects.
- Worked closely with local authorities regarding safety standards compliance when designing public buildings.
- Assisted in the preparation of presentations used during client meetings or bid processes.
- Evaluated progress made by contractors during different stages of the construction process.
- Ensured quality control by verifying adherence to approved plans during each phase of a project's development.
- Interacted with clients to provide timely and relevant status updates.
Valet Attendant
Towne Park
Miami, FL
05.2021 - 12.2023
- Welcomed and assisted customers upon arrival, offering support with luggage and providing exceptional customer service, including responding to inquiries about valet service, local directions, and attractions.
- Assisted guests with retrieving their vehicles and processed payments via cash registers or point-of-sale systems as needed.
- Parked, retrieved, and drove customer vehicles to designated areas, ensuring efficient operations and adherence to safety protocols.
- Inspected vehicles for pre-existing damage and noted any issues to mitigate risk and potential liabilities.
- Coordinated the flow of traffic and managed the daily communication with valet staff to support efficient operations for regular and special event parking.
- Maintained accurate customer records, including vehicle details and issued tickets for vehicle retrieval.
- Reported any unusual or unsafe situations to security staff for immediate attention.
- Responded swiftly to emergency situations during shift hours, ensuring guest safety and service continuity.
DEO Call Center Claims Specialist
Kforce Global Solutions
North Miami, FL
03.2020 - 12.2020
- Familiar with the processes behind the DEO RA Program.
- Ability to manage and administer benefits, including assessing eligibility, processing claims, and ensuring accurate benefit disbursement.
- Ability to analyze and interpret complex information to make informed decisions and improve program efficiency.
- Strong customer service skills to assist applicants and beneficiaries empathetically and efficiently, particularly during stressful times of unemployment.
- Strong communication abilities to clearly explain program details, policies, and procedures to beneficiaries, employers, and other stakeholders.
- Proficiency in handling inquiries, providing guidance, and resolving issues related to the program.
- Assisted individuals who were not computer literate in filling out the computer-based application.
- Responsible for modifying profiles to meet qualification changes during the COVID-19 pandemic.
Host
Magic Moments Resort and kids club
04.2019
- Greeted guests upon arrival, provided them with menus, and often engaged in conversations to recommend local hotspots and amusement parks.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions, and took reservations both over the phone and in person.
- Maintained open communication with the kitchen team to assess cooking times, helping to avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance, monitored table turnover, and ensured the cleanliness of the lobby area, including wiping down tables and chairs.
Front Desk Agent
Magic Moments Resort and kids club
01.2019
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Explained details regarding property, including restaurants, pool area, spa and fitness center to accustom patrons to the resort
- Oversaw fast-paced front desk operations at Magic Moments with as many as 169 rooms at 90% occupancy
- Entered customer data using Anand Systems Inc and updated information whenever patrons changed rooms.
Server
Magic Moments Resort and kids club
01.2019
- Cleaned outdoor eating area and indoor dining room
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service
- Served needs of more than 300 customers in busy breakfast environment.
Education
Associate of Arts - Architecture
Miami Dade College Wolfson Campus
05-2024
High School Diploma -
DR. Michael Krop Senior High School
05-2019
Skills
Project Management
Communication Abilities
Effective Problem Solving
Stress Tolerance
Project Planning
Contract Negotiation
Construction Estimation
Site Planning and Design
Interior Design
Space Planning
Time Management
Multitasking and Organization
Punctual and Reliable
Attention to Detail
Guest Assistance
Cash Handling Experience
Payment Processing
Clean Driving Record
Creative and Artistic
Solidworks
SketchUp
3D Max
Lumion
Adobe Photoshop
QuickBooks
Certification
QuickBooks certified
Clubs
- The Film Club, Secretary, 2 years
- The Coding Club, Secretary, 1 year
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Project Management Assistant
Gold Crown Contractors
01.2024 - Current
Valet Attendant
Towne Park
05.2021 - 12.2023
DEO Call Center Claims Specialist
Kforce Global Solutions
03.2020 - 12.2020
Host
Magic Moments Resort and kids club
04.2019
Front Desk Agent
Magic Moments Resort and kids club
01.2019
Server
Magic Moments Resort and kids club
01.2019
Associate of Arts - Architecture
Miami Dade College Wolfson Campus
High School Diploma -
DR. Michael Krop Senior High School