Lucas Arzilli
Fort Lee,United States
Summary
Experienced Project Management Professional with a proven track record of leading complex technical projects. Strong communication skills for presenting to leadership at all levels. Specialize in data analysis and visualization with broad technical foundational knowledge and multiple certifications. Detail-oriented team player with a strong work ethic, consistently exceeding performance objectives. Recognized as a role model and subject matter expert in the field.
Overview
28
28
years of professional experience
12
12
Certifications
Work History
Senior Lead DevOps Project Manager
Kyndryl
07.2023 - Current
- Perform all aspects of technical project management from initiation to close for a variety of enterprise clients.
- Actively managing multiple projects simultaneously in addition to performing other roles within the practice
- Act as a Program Manager for the DevOps Service Area and administrate project work, team assignments and capability development
- Schedule and run service area daily stand-ups, retrospectives, and reviews
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Work directly with technical experts to build client demos, summaries, and executive reports
- Helped build and organize the DevOps consulting practice by rationalizing toolsets, creating and documenting processes, building team communication plan and providing consistent follow up on outstanding work items
- Promoting Agile and DevOps methodologies with both internal team, external partners and client stakeholders
Senior Technical Program/Project Manager
Kyndryl / IBM
09.2019 - 06.2023
- Perform all aspects of technical program and project management from initiation to close for enterprise storage operations
- Created and led Delivery Excellence Team to improve end-to-end client experience. This included a 20% reduction in ticket volumes, reduction in restore and repair times, 5%-15% improvements in client facing SLA metrics.
- Created single pane-of-glass visualization dashboard to view organizational performance metrics.
- Helped transition support teams to new regions including Mexico and Costa Rica. This included training on existing processes and mentoring.
- Accountable for program governance of major enterprise accounts. Including process governance and process creation for server and storage operations delivery teams.
Senior Technical Program/Manager
AT&T
10.2016 - 09.2019
- Managed multiple internal and external projects.
- Responsible for process, program, and metrics management for VMware lifecycle management team.
- Responsible for process governance and process creation for server and storage operations within technology operations organization
- Successfully led project to implement security tools in network DMZ. This project helped ensure the compliance of nearly 20k virtual and physical servers.
- Created processes to streamline trouble and change ticket handling
Senior Technical Problem Manager
AT&T
03.2010 - 10.2016
- Responsible for management and successful resolution of chronic problems for both internal and external clients. This process includes leading the technical investigation to determine root cause of unknown issues that directly affect the client’s ability to perform work, and then driving toward successful implementation of tested solution or workaround. Teams are often comprised of cross-functional, cross-platform, and multi-national members. The chronic problem manager needs to be able to work closely with all key participants to ensure that the focus remains on achieving results and delivering a solution in a timely fashion.
- Successfully managed program for large outage reduction for Enterprise Hosting Services. This was a multi-year program including over 20 small and medium projects that resulted in an 80% reduction in large scale outages.
- Facilitated corporate wide remediation efforts to address LINUX GHOST vulnerability, and BASH Vulnerabilities. This encompassed coordinating and reporting on efforts of over 100 employees both domestic and international, and included resources from legal, technology operations, chief security offices, vendors, corporate real estate and domain leads.
- Led multiple projects to determine root cause of tier 4 client issues. Clients include multi-national technology companies, financial institutions, service resellers, and other highly visible clients.
District Level Escalation Manager
AT&T
12.2007 - 03.2010
- Liaison to international partner organization in Manila, Philippines. This included travelling overseas and providing training and escalation support for ordering center employees.
- Responsible for all organizational expedites and district interventions
- Responsible for working all organizational executive level complaints This included ensuring timely status and updates made directly to senior executive level customer contacts.
Lead Project Manager
AT&T
10.2007 - 12.2007
- Subject matter expert on all applications used for the provisioning Private Line circuit orders.
- Responsible for maintaining department performance metrics.
- Coordinated all department training. Including identifying training needs, developing technical training documents and presentations, education delivery, contracting vendors, classroom and equipment procurement, course outlines, and procurement of internal trainers.
Global Services Project Manager
AT&T
05.1999 - 10.2000
- Performed all aspects of circuit provisioning.
- Primary customer point of contact to resolve issues of concern and relay project status.
- Tracked all project performance and milestone dates.
- Customer focal point for large scale projects (500 sites or more).
Project Manager
IBM
11.1997 - 04.1999
- Performed all aspects of circuit design and ordering.
- Tracked all project performance and milestone dates through internal provisioning systems.
Education
Bachelor of Science - Information Technology
Western Governors University
Skills
- Project Management methodologies including Agile, Waterfall, Lean, and Disciplined Agile
- Experience with multiple PM tools including MS Project, JIRA, Confluence, Azure-Boards, and MS Planner
- Project risk management
- Project financial management
- Data Analysis and Visualization
- Escalation management
- Client focused
- Relationship building
- Broad scope of technical knowledge
- Cross functional leadership
- Innovative
- Critical thinking
- Strong communication skills
- Strategic planning
- Advanced problem solving
- Risk management
- Budgeting and forecasting
Certification
- PMI - Project Management Professional
- Scrum.org Certified ScrumMaster
- Cisco – CCNA
- Cisco Security
- CompTIA A+
- CIW Web Design Specialist
- Microsoft Technology Associate
- Six Sigma Green Belt
- Novell Certified Network Engineer
- Oracle Certified Assoc – JAVA SE 8
- IBM Python for Data Science
- AWS Cloud Practitioner
Affiliations
Project Management Institute, Member
Timeline
Senior Lead DevOps Project Manager
Kyndryl
07.2023 - Current
Senior Technical Program/Project Manager
Kyndryl / IBM
09.2019 - 06.2023
Senior Technical Program/Manager
AT&T
10.2016 - 09.2019
Senior Technical Problem Manager
AT&T
03.2010 - 10.2016
District Level Escalation Manager
AT&T
12.2007 - 03.2010
Lead Project Manager
AT&T
10.2007 - 12.2007
Global Services Project Manager
AT&T
05.1999 - 10.2000
Project Manager
IBM
11.1997 - 04.1999
Bachelor of Science - Information Technology
Western Governors University
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