LUCAS AUSTIN
Queens,NY
Summary
As an enthusiastic cybersecurity student, I am committed to safeguarding digital landscapes by acquiring cutting-edge skills and knowledge. My mission is to protect organizations and individuals from evolving cyber threats by leveraging innovative security practices, ethical principles, and continuous learning. I strive to contribute to a safer digital world, where privacy and data integrity are preserved.
Overview
5
5
years of professional experience
Work History
Customer Satisfaction Sales & Delivery Driver
AutoZone
05.2024 - Current
- Automobile Diagnostics: Used OBDII tools to diagnose vehicle issues and recommend appropriate solutions, providing valuable insights to customers
- Assisted Customers with ZNET: Utilized ZNET software program to assist customers in locating merchandise or finding parts needed to complete repairs on their vehicle
- Developed Customer Service Skills: Actively engaged in continuous improvement of customer service skills, providing honest and trustworthy advice to customers regarding product selections
- Transport and Deliver Parts: Safely operated delivery vehicles to transport automotive parts to commercial customers, ensuring timely and accurate delivery
- Efficiently managed the loading and unloading of parts to meet customer requirements
- Maintains accurate records of parts inventory, including identifying obsolete or slow-moving items.
- Participates in regular physical inventory counts to ensure accuracy and proper reconciliation of inventory records.
- Helps maintain in-store inventory based on common service needs of customers and orders out-of-stock items.
IT Help Desk
Thomas A. Edison CTE High School
01.2020 - 08.2023
- Provided technical support and troubleshooting assistance to end-users for hardware, software, and network issues
- Managed and resolved IT support tickets through a ticketing system, ensuring timely resolution and follow-up
- Assisted with installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripheral devices
- Conducted system diagnostics, performed remote troubleshooting through Active Directory, and provided step-by-step technical support
- Supported onboarding and offboarding processes, including account setup and hardware provisioning
- Collaborated with other IT team members to escalate complex issues and ensure continuous system availability
Education
Bachelor's Degree - COMPUTER SCIENCE AND INFORMATION SECURITY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
05.2027
Skills
- Teamwork and collaboration
- Complex Problem-solving
- Customer service
- Stocking and inventory
- Dependable and reliable
- IT troubleshooting
- Ticket management
- User access support
- Computer workstation setup
- Software installation
References
References available upon request.
Timeline
Customer Satisfaction Sales & Delivery Driver
AutoZone
05.2024 - Current
IT Help Desk
Thomas A. Edison CTE High School
01.2020 - 08.2023
Bachelor's Degree - COMPUTER SCIENCE AND INFORMATION SECURITY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
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