Lucas Ayala
Kissimmee,FL
Summary
Seasoned Manager with a proven track record at Five Guys Burger And Fries, adept in innovation management and team building. Excelled in enhancing operational efficiency and customer satisfaction, showcasing adaptability and strong verbal communication. Trained and mentored staff, significantly improving team performance and maintaining high-quality standards.
Overview
6
6
years of professional experience
Work History
Manager
Five Guys Burger And Fries
Tampa, FL
02.2022 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Outbound Warehouse Associate
Amazon
Ruskin, FL
02.2022 - 12.2023
- Organized warehouse storage areas and inventory items by product type, size, and quantity.
- Ensured accuracy of shipments by verifying items against packing lists.
- Maintained cleanliness of work area and equipment.
- Loaded trucks with outgoing shipments in a timely manner.
- Unloaded incoming shipments from delivery trucks or other vehicles.
- Operated manual pallet jacks to move materials within the warehouse facility.
- Assisted with physical inventories as needed and reconciled any discrepancies found during counts.
- Inspected material handling equipment for safety prior to use.
- Communicated effectively with supervisors, coworkers, vendors.
- Attended training sessions as required by management.
Manager
Wendy's
Tampa, FL
05.2019 - 01.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Construction Management
Everglades University
Sarasota , FL08-2027
Skills
- Marketing
- Verbal and written communication
- Innovation management
- Expectation setting
- Financial records oversight
- Team building
- Employee Training
- Adaptability
- Multitasking Abilities
- Package handling
- Loading and unloading
- Pallet jack usage
- Maintaining equipment
Timeline
Manager
Five Guys Burger And Fries
02.2022 - Current
Outbound Warehouse Associate
Amazon
02.2022 - 12.2023
Manager
Wendy's
05.2019 - 01.2022
Bachelor of Science - Construction Management
Everglades University
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