Innovative Field Service Engineer with 5 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to hundreds of workstations. Personable communicator while assisting with technical issues and training.
Extensive knowledge and experience operating out of IT supply depots to image, package and ship many computers and components to various different profit centers across the United States while also assisting their users in using the supplied equipment. Keeping track of all supplied equipment with SharePoint and Excel.
Have a deep comprehension of Computer Software and Asset Management. Dedicated to providing thorough support and problem resolution to many customers per day. Maintains composure and patience when faced with difficult clients. Offering 5 years as a professional technology specialist with many more years working on tech related personal projects.
Field Nation and Insight Contractor
I'm generally a very upbeat and cheerful person. I enjoy helping others and having them be able to continue throughout their day confident that their issues were resolved, and should they continue to experience issues, that they feel secure and confident to return to ask for help without fear of being thought less of for not having the best technical skills or expertise relating to technology.
An example list of some software that I used heavily are as follows.