Lucas Bresnan
Fairmont,MN
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet personal and team goals. Exceptional at managing customer expectations and resolving issues, consistently exceeding expectations in fast-paced work environments. Open to relocation opportunities to further contribute skills and expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dillon Sales & Service Coordinator
Avery Weigh-Tronix
04.2023 - Current
- Receive inbound calls and emails from our distribution network and potential customers
- Offer knowledgeable insight into available products and services to help customers make informed decisions
- Navigate multiple computer systems efficiently to handle customers sales and service needs
- Keep management informed about sales activities, current inventory and metrics via timely reports
- Handle sales paperwork and payments with high degree of accuracy to minimize record keeping errors
- Build strong relationships with our distribution network by following up on previous purchases and suggesting new product
- Communicate with our distributors to ensure they have stock to meet forecasted sales level
- Maintain up-to-date knowledge of products and services offered to customers
- Developed and enforced policies and procedures for compliance with company policies
- Work with management to figure out how to reach new markets and improving existing product
Service Technician
Avery Weigh-Tronix
04.2022 - 04.2023
- Responded to customer calls and emails quickly and professionally to increase customer satisfaction
- Inspect equipment to diagnose operational problems, repairing, and restoring equipment to peak performance
- Explained diagnostics findings to customers and outlined repair or service options
- Managed work load daily by customer needs and by the time it takes per service order
- Responded to problems reported by customers by troubleshooting and resolving equipment issues
- Maintained records of service emails and calls of future work
- Adhered to safety protocols and policies to reduce workplace hazards and injuries
- Implemented new programs and documentation to improve timely repairs
- Handled all service paperwork and payment with high degree accuracy to insure accurate record keeping
- Scanned and filed customers records of repairs and maintenance records of each service completed
Shipping and Receiving Associate
Avery Weigh-Tronix
06.2018 - 04.2022
- Print and pick sales order that have been processed
- Accurately logged serial numbers to the correct sales order and customer
- Followed shipping and receiving procedures for goods and materials
- Maintained documentation of shipping and receiving packages using KBM
- Verified accuracy of shipping and receiving documents and maintained records
- Performed detailed inventories to maintain consistency between physical and digital stock.
- Moved material and items from receiving or storage areas to shipping or other production areas
- Performed shipping and receiving functions to properly package and load products into and onto correct material
- Communicated freight status with customers, shipping parties and internal sales team
- Assisted with shipping export goods to insure shipments clear customs of the countries they are shipping to
- Communicated with shipping and receiving personal regarding bills of lading and delivered and transported freight
- Performed cycle counts and data entry to maintain accurate records of inventory levels and shipping and receiving logs for management
- Operated fork lift and hoists to prepare goods to form shipments from shipping and receiving area to storage and work areas
- Research and selected the best carriers, routes, and methods to minimize costs and ensure the best delivery date
Front Desk Manager
Hampton Inn
03.2017 - Current
- Answer multi-line phone system to respond to reservation inquiries and transfer calls to the correct personnel
- Welcome each new arrival and confirm reservations and identification
- Confirm guest and payment information in compliance with security and payment standards
- Answer questions and address, resolve, or escalate issues to appropriate management to satisfy customers
- Respond to guest inquires and resolve issues to establish trust and increase guest satisfaction
- Communicate with housekeeping staff and maintenance department to address and resolve issues with guest rooms
- Train new staff members to provide customer service, apply best practices and comply with procedures
- Work with team members to think outside of the box to meet and exceed guest expectations from check-in through check-out
Security Guard
Minnesota Vikings
07.2015 - 08.2017
- Ensured players, coaching staff, and doctors enter and exit the field or complex safely
- Verified credentials to ensure authorized only personal and media accessed team areas
- Coordinating with campus security and local law enforcement patrolling the perimeters of players and the teams parking lot, gym, practice field and the dorms they stayed in
- Monitored fans for compliance with safety and security protocols, raising any issues with security
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Asset Protection Associate
Walmart
10.2015 - 02.2016
- Monitored CCTV and alarm system to detect suspicious activity
- Investigated and apprehended shoplifters in store
- Wrote reports outlining the shoplifting activities and apprehension
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents
- Built a professional relationship with local law enforcement
- Investigated and reported any suspicious activity to local law enforcement and management to obtain quick response
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain
Education
High School Diploma - undefined
Fairmont Senior High School
Fairmont, MN06.2000
Skills
- Microsoft outlook, word, and Excel
- Customer service
- Excellent time management skills
- Verbal and written communication
- Adherence to high customer service standards
- Customer relations
- Exceptional interpersonal communication
- Deadline oriented
- Product knowledge
- Positive and constructive feedback
- Work prioritization
- Customer focused
- Meticulous attention to detail
- Sales promotion
- Product and service solutions
- Inter-department collaboration
Certification
- CPR/First Aid and AED Certified
- Certified Forklift Operator
- Valid Drivers License
Timeline
Dillon Sales & Service Coordinator
Avery Weigh-Tronix
04.2023 - Current
Service Technician
Avery Weigh-Tronix
04.2022 - 04.2023
Shipping and Receiving Associate
Avery Weigh-Tronix
06.2018 - 04.2022
Front Desk Manager
Hampton Inn
03.2017 - Current
Asset Protection Associate
Walmart
10.2015 - 02.2016
Security Guard
Minnesota Vikings
07.2015 - 08.2017
High School Diploma - undefined
Fairmont Senior High School
- CPR/First Aid and AED Certified
- Certified Forklift Operator
- Valid Drivers License
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