Lucas Caceres
North Bergen,NJ
Summary
Seasoned Shipping Clerk well-versed in the operational process of Bergen Logistics looking for an entry level Help Desk position in order to enter the IT field. Skilled in problem solving, customer relations and adaptive learning. Knowledgeable in WMS and Zoho ticket systems respectively.
Overview
9
9
years of professional experience
Work History
Shipping Clerk
Bergen Logistics
North Bergen, NJ
11.2020 - Current
- Prepared outgoing parcels for shipment, including sealing, labeling, and verifying shipping documents for accuracy.
- Responsible for determining the most economical shipping methods and preparing accurate shipping orders and bills of lading to direct and route materials.
- Coordinated with customers and carrier representatives on delivery dates and times in order to meet company standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service and de-escalated problematic customer concerns, while maintaining a calm and friendly demeanor.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
Customer Service Cashier
Dollar Tree Stores
Fairview, NJ
10.2017 - 09.2018
- Collected credit card and cash payments to complete transactions for customer orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Footwear Sales Associate
Modell's Sporting Goods
West New York, NJ
08.2015 - 09.2016
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Thoroughly explained product features, benefits and technical specs to generate sales as well as presenting knowledge of current promotions, and policies regarding payment and exchanges.
- Placed special orders or called other stores to find desired items for customers.
- Loading/unloading and stocking merchandise.
Education
Associate of Science - Business Administration And Management
Hudson County Community College
Jersey City, NJ06-2018
Skills
- Problem-Solving
- Teamwork
- Customer Relations
- Adaptive Learning
- Multitasking and Organizational Skills
- Empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shipping Clerk
Bergen Logistics
11.2020 - Current
Customer Service Cashier
Dollar Tree Stores
10.2017 - 09.2018
Footwear Sales Associate
Modell's Sporting Goods
08.2015 - 09.2016
Associate of Science - Business Administration And Management
Hudson County Community College
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