Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Carreira Poirier

Las Vegas,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Production Assistant / Runner

Workday Rising Event
09.2024 - Current
  • Assisted in setting up event stages, breakout rooms, and recording studios to ensure readiness for keynote sessions and presentations
  • Procured and transported essential materials, including microphones, cameras, monitors, directors' chairs, and office supplies, to support event logistics
  • Coordinated distribution and collection of SD cards for recording sessions, working with the IT team to facilitate seamless content management
  • Ensured all recording equipment was operational for high-profile sessions with speakers such as Michelle Obama and Zak Brown, CEO of McLaren
  • Reduced production errors through close attention to detail and thorough quality control checks.

Customer Service Movie Attendant

Cinemark
01.2022 - Current
  • Delivered exceptional customer service to moviegoers, assisting with inquiries and resolving issues professionally
  • Trained new employees on customer service and safety protocols
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Inventory Management Associate

E-bricks Outlet Store
01.2012 - 01.2020
  • Organized and managed Lego inventory to fulfill customer orders efficiently
  • Provided product knowledge and sales recommendations to customers
  • Assembled large Lego models for in-store displays and sales
  • Assembled large quantities of identical Lego models for displays/sales

Education

Associate of Applied Science - Business Management

College Of Southern Nevada
Las Vegas, NV
12-2026

Skills

  • Time Management
  • Customer Service
  • Interpersonal communication
  • Problem Solving
  • New Hires Training
  • Retail Operations
  • Cash register systems
  • Verbal and written communication
  • Food handling experience
  • Critical Thinking

Timeline

Production Assistant / Runner

Workday Rising Event
09.2024 - Current

Customer Service Movie Attendant

Cinemark
01.2022 - Current

Inventory Management Associate

E-bricks Outlet Store
01.2012 - 01.2020

Associate of Applied Science - Business Management

College Of Southern Nevada

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Lucas Carreira Poirier