Lucas Carroll
Saint Augustine
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in retail services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The BoatHouse Saint Augustine
06.2022 - 08.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on restaurant policies, menu items, and efficient service techniques.
- Upsold menu items and specials, contributing to increased sales and customer satisfaction.
- Handled cash transactions accurately, ensuring proper settlement of guest checks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints effectively, fostering a positive dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Emergency Medical Technician Certification - Health
First Coast Technical College
Saint Augustine, FL12-2024
High School Diploma -
Tocoi Creek Highschool
Saint Augustine, FL03-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales techniques
- Task prioritization
- Multitasking and organization
- Upselling techniques
- Team member support
- Team player
- Reliability
- Adaptable and flexible
- Warm and friendly
Certification
- EMT - Emergency Medical Technician
- BLS - Basic life support
- CPR certified
Languages
English
Native or Bilingual
Timeline
Server
The BoatHouse Saint Augustine
06.2022 - 08.2025
Emergency Medical Technician Certification - Health
First Coast Technical College
High School Diploma -
Tocoi Creek Highschool