Lucas Castilleja

• Washington State University Sport Management Program, 2023, Pickle Ball Tournament Organizer SPMGT 489 Event Organized, implemented, and administered charity event Recruited sponsors, created print and online marketing and promotional materials Raised over $1000 for local charity Registered over 30 participants in the tournament
• Columbia Community Church Youth Sports Camp, 2020, Directed free sports camp for kids ages 5-12 Recruited participants, managed registration, and coached camp

Dear Mr. Held, I am applying for the 2024 Florida Ticketing and Hospitality Internship for this upcoming spring. I am a senior at Washington State University majoring in Sport Management and minoring in Communication. I feel that my experience in customer service and athletic events has prepared me to be a valuable addition to your staff. I worked for the WSU baseball marketing team during my sophomore year, where I managed conflict resolution amongst fans, worked as part of a team, and developed leadership skills. I also received significant hands-on promotional and stadium operations experience during my time with WSU marketing. Setting up and running in-game promotional activities for fans in the stands, on-field promotional supervision, and setting up the concourse and kids zone areas of the stadium. Working for the marketing team equipped me with a glimpse into how high-quality organizations are run and what is required of staff. Last spring, I worked as a member of WSU Athletics Tickets. I gained extensive experience in customer service and how to communicate with fans and accommodate their needs. Seeing how the ticket booth operated on a day-to-day basis was a unique opportunity that showed me how to handle high-ticket demand at the Division I level. I am excited about the prospect of working for an established organization in a great sports area. For a detailed description of my experience, please see my attached resume. I look forward to further discussing my qualifications with you. I can be reached at lucas.castilleja@wsu.edu or after 2 p.m. PT at (509) 783-0577. Thank you for your time and consideration, Lucas Castilleja

Charles Held, Ticket Operations, Ed Smith Stadium, Sarasota, FL 34237

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