Lucas Chaplin
Dunedin,FL
Summary
Driven professional with extensive experience in customer service and stock management, notably at Family Dollar. Excelled in conflict resolution and computer proficiency, enhancing customer satisfaction and operational efficiency. Demonstrated ability to handle high-stress situations, leading to increased loyalty and repeat business. Achieved significant improvements in inventory accuracy and customer service metrics. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Shelf Stocker
Walmart
10.2021 - 12.2022
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Customer Service Associate (Temporary)
Walgreens
03.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced equipment functionality by conducting regular maintenance and repairs.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
Customer Service Representative
Family Dollar
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Dunedin High School
Dunedin, FL05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Product Knowledge
- Documentation
- De-Escalation Techniques
- Quality Control
Timeline
Customer Service Representative
Family Dollar
07.2023 - Current
Customer Service Associate (Temporary)
Walgreens
03.2023 - 06.2023
Shelf Stocker
Walmart
10.2021 - 12.2022
High School Diploma -
Dunedin High School