Lucas Chow
Kwun Tong,Hong Kong
Summary
Results-driven AV IT professional with over 10 years of experience in designing, managing, and maintaining advanced audio-visual systems. Skilled in leveraging emerging technologies like AI and cryptocurrency to drive innovative solutions. Seeking to contribute expertise and a passion for continuous learning to a dynamic organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AV IT Manager
The University of Chicago Hong Kong
01.2024 - Current
- Led a team of 6 AV IT professionals in strategic planning and deployment of AV and IT systems across 50+ classrooms and event spaces.
- Spearheaded $1M system upgrades integrating Crestron NVX and Shure audio solutions, improving user experience by 25%.
- Ensured 99.9% system uptime through proactive maintenance and vendor coordination.
- Collaborated with stakeholders to design AV solutions for hybrid learning and events, ensuring compliance with security protocols.
AV IT Assistant Manager
The University of Chicago Hong Kong
01.2022 - 01.2024
- Supervised a 4-member AV IT support team, enhancing service quality through targeted training programs.
- Managed troubleshooting and maintenance of video conferencing, digital signage, and audio systems, reducing downtime by 20%.
- Coordinated with vendors for large-scale event setups, supporting 200+ university events annually.
AV IT Support
The University of Chicago Hong Kong
01.2021 - 01.2022
- Provided technical support for AV and IT systems, ensuring seamless operation for academic and administrative functions.
- Conducted diagnostics and repairs on projectors, video walls, and audio systems, improving system reliability by 15%.
Service Engineer, Maintenance (Audio/Visual Systems and Devices)
Vega Technology Limited
01.2014 - 01.2021
- Serviced AV systems for clients including banks, hospitals, and airports, ensuring high-quality performance through diagnostics and maintenance.
- Delivered tailored AV solutions, enhancing client operational efficiency and user satisfaction.
Trainee, Event Management and Equipment Rental
GL Event
09.2013 - 12.2013
- Supported setup and operation of AV equipment for events, gaining foundational experience in system handling and client interaction.
Education
Diploma - Computer-aided Product Engineering
Vocational Training Council Youth College
01.2013
Form 1 – 3 - undefined
Yu Chun Keung Memorial College
01.2010
Primary 1 – 6 - undefined
La Salle Primary School
01.2006
Skills
- Technical Skills
- Audio-visual system design, installation, and maintenance
- Crestron and Shure system integration
- Video conferencing and digital signage solutions
- Network troubleshooting and diagnostics
- Podcast production (recording and audio editing)
- Live streaming and broadcasting (OBS, Blackmagic equipment)
- Emerging Technologies
- Proficient in applying AI tools to enhance productivity and overcome challenges
- Knowledgeable in cryptocurrency and blockchain applications for digital innovation
- Soft Skills
- Team leadership and project management
- Stakeholder communication in multilingual settings
- Strategic problem-solving and analytical thinking (INTJ personality)
Websites
Certification
- Crestron Certified Audio Technician (2018)
- Crestron NVX Design and Application DM-(NVX) (2020)
- Crestron Avia DSP Integration (2020)
- Crestron Programming: CTI-P101 Foundations (2019)
- Shure Audio Institute: Audio Basics for IT Professionals (2017)
Language Proficiency
Cantonese: Native
Mandarin: Fluent
English: Fluent (CEFR C1)
Timeline
AV IT Manager
The University of Chicago Hong Kong
01.2024 - Current
AV IT Assistant Manager
The University of Chicago Hong Kong
01.2022 - 01.2024
AV IT Support
The University of Chicago Hong Kong
01.2021 - 01.2022
Service Engineer, Maintenance (Audio/Visual Systems and Devices)
Vega Technology Limited
01.2014 - 01.2021
Trainee, Event Management and Equipment Rental
GL Event
09.2013 - 12.2013
Form 1 – 3 - undefined
Yu Chun Keung Memorial College
Primary 1 – 6 - undefined
La Salle Primary School
Diploma - Computer-aided Product Engineering
Vocational Training Council Youth College
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