Lucas Clemente
North Highlands,CA
Summary
Proactive and customer-focused, excelled at McDonald's by enhancing customer satisfaction and teamwork. Demonstrated exceptional time management and interpersonal skills, leading to significant improvements in service efficiency. Adapted quickly to various roles, showcasing versatility and a commitment to excellence without exceeding a 55-word limit, incorporating both hard (cleaning and sanitizing) and soft (customer service) skills.
Overview
20
20
years of professional experience
Work History
Crew Member
McDonald's
12.2018 - 12.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Team Member
Taco Bell
09.2012 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Cashier
Pizza Hut
02.2005 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Mira Loma High School
Sacramento, CA06-1998
Skills
- Time management
- Flexible schedule
- Multitasking and organization
- Cleaning
- Customer service
- Teamwork and collaboration
- Cleaning and sanitizing
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
12.2018 - 12.2024
Team Member
Taco Bell
09.2012 - 11.2018
Cashier
Pizza Hut
02.2005 - 08.2012
High School Diploma -
Mira Loma High School
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