LUCAS COOPER
South Haven
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Orientation Associate
Leaders RPM
Kalamazoo, MI
05.2022 - Current
- Managed large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Applied sales expertise to promote products and capitalize on upsell opportunities.
- Navigated multiple computer systems and applications to find information.
- Managed supplier deliveries around client needs to increase client retention.
- Maintained up-to-date knowledge of product and service changes.
Supervising Manager
The Congregation
South Haven, MI
05.2020 - 06.2021
- Provided strong leadership to enhance team productivity and morale.
- Developed and implemented operational standards, policies and procedures.
- Recommended successful strategies to maximize revenue.
Server
Old Burdick's Bar And Grill
Kalamazoo, MI
10.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolve any issues with invoices, orders, or discrepancies promptly and efficiently.
Business Management Intern
University Roadhouse
Kalamazoo, MI
01.2019 - 05.2019
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Assisted with hiring process and training of new employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Maintained and assisted in implanting sales ideas to improve margins.
- Supported team members through active listening and problem solving.
Education
BBA - Business Administration
Davenport University
Grand Rapids, MI12.2022
Associate of Applied Science - Business Administration And Management
Kalamazoo Valley Community College
Kalamazoo, MI05.2019
Skills
- Chauffeurs License
- Detail-Oriented
- Dependable
- Multitasker
- Flexible and Adaptable
- Critical Thinker
- Conflict Resolution
- Problem Solving
Timeline
Customer Orientation Associate
Leaders RPM
05.2022 - Current
Supervising Manager
The Congregation
05.2020 - 06.2021
Server
Old Burdick's Bar And Grill
10.2019 - 03.2020
Business Management Intern
University Roadhouse
01.2019 - 05.2019
BBA - Business Administration
Davenport University
Associate of Applied Science - Business Administration And Management
Kalamazoo Valley Community College