Lucas Daehlin
Spokane
Summary
Successful manager with many years of customer service experience, managing many people on different platforms. A manager who is highly motivated, positive, kind, professional; a problem solver with a proven track record of finding creative solutions and resolving issues.
Overview
14
14
years of professional experience
Work History
Starbucks General Manager
HMSHost
11.2023 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunity like one on one's with hourly managers and staff.
- Trained and guided team members to maintain high productivity and successful placement to improve overall customer service and speed of service.
Assistant General Manager
Staybridge Suites
04.2021 - 09.2022
- Balanced inventory and ordering for all departments.
- Handled all guest complaints and Service Recovery, finding solutions and solving problems.
- Recruiting and Onboarding new hires in all departments.
- Processed payroll for all departments.
- Motivated, trained and disciplined employees to maximize performance and create positive work spaces.
Buyer & Manager
Davenport Home Stores
09.2016 - 05.2020
- Worked with the team to improve selling and up-selling techniques to maximize profit of three retail stores.
- Met with vendors to select many different products to appeal to larger customer bases.
- Created fun and positive work environments to enhance staff productivity and customer engagement.
Front Office Manager
Davenport Hotel Collection
09.2014 - 09.2016
- Supervised and guided new employees through onboarding and training.
- Coached employees in a positive way through day-to-day work and handled all guest complaints that arose.
- Managed three front desks of The Historic Davenport, The Davenport Tower and the Davenport Lusso.
- Processed payroll for all front desk staff.
Front Office Manager
Four Points By Sheraton
12.2012 - 06.2014
- Supervised the Food & Beverage department as well as Valet; handling high-volume amounts of guest interactions.
- Handled all HR duties; recruiting, interviewing, onboarding, disciplinary actions, noting areas of opportunity and establishing a very successful and positive work culture.
- Processed payroll for all departments.
Operations Manager
SouthCenter Courtyard By Marriott
08.2010 - 06.2012
- In charge of HR duties for the housekeeping department in the first year; recruiting and interviewing, onboarding and training to build a successful, efficient and positive housekeeping team.
- In charge of HR duties for the front desk and food and beverage in the second year; recruiting and interviewing, onboarding and training to help foster a welcoming and stellar front desk team and food and beverage team.
Education
High School Diploma -
John Woolman School
Nevada City,CA06.2000
Interior Design
Bellevue College
Bellevue, WASkills
- Sales
- Professionalism
- Employee Relations
- Problem Solver
- Excellent Customer Service
- Human Resources Oversight
- Policy Development and Enforcement
- Originality and Creativity
- Personnel Scheduling
- Payroll Administration and Timekeeping
Timeline
Starbucks General Manager
HMSHost
11.2023 - Current
Assistant General Manager
Staybridge Suites
04.2021 - 09.2022
Buyer & Manager
Davenport Home Stores
09.2016 - 05.2020
Front Office Manager
Davenport Hotel Collection
09.2014 - 09.2016
Front Office Manager
Four Points By Sheraton
12.2012 - 06.2014
Operations Manager
SouthCenter Courtyard By Marriott
08.2010 - 06.2012
High School Diploma -
John Woolman School
Interior Design
Bellevue College