Lucas Da Silva
Redding,CA
Summary
At Dutch Bros, I spearheaded team efforts to enhance store operations and safety, significantly boosting employee satisfaction and customer loyalty through effective conflict resolution and team-building activities. Expert in inventory management and store maintenance, my leadership ensured a seamless, efficient workflow and a positive, results-driven work environment. Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shop Lead
Dutch Bros
08.2023 - Current
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
- Fostered an inclusive atmosphere among employees by promoting team-building activities, resulting in increased camaraderie and employee satisfaction.
- Enhanced store safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures..
- Provided constructive feedback to employees regularly, fostering continuous improvement in individual skills and overall team performance.
- Assisted in visual merchandising tasks such as window displays or floor layouts that showcased featured products effectively increasing sales conversion rates.
- Managed inventory worth over $10,000 dollars effectively, ensuring timely restocking of products for a well-maintained store appearance.
- Conducted performance evaluations for employees, identifying areas for growth and recommending opportunities for professional development.
- Checked incoming orders and organized new stock.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supported company objectives through active participation in regional meetings presenting updates on store metrics and best practices.
Shift Leader
Dutch Bros
06.2022 - 08.2023
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures of upwards of $2,000 dollars daily, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Phoenix Charter Academy
Redding, CA2022
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Stock replenishment
- Store maintenance
- Relationship Building
- Installations and repairs
- Product Knowledge
- Inventory Control
- Inventory Management
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Shop Lead
Dutch Bros
08.2023 - Current
Shift Leader
Dutch Bros
06.2022 - 08.2023
High School Diploma -
Phoenix Charter Academy
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