Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Day

Portland,OR

Summary

Dedicated and empathetic professional with extensive experience in customer service and crisis intervention, gained through roles at Sunset Athletic Club and Youthline. Known for excellent communication skills, problem-solving capabilities, and a patient approach to conflict resolution. Adept at fostering team collaboration and ensuring customer satisfaction through creative activity planning and effective crisis handling. Eager to leverage my skills in a challenging environment that values compassion and teamwork.

Overview

3
3
years of professional experience

Work History

Team Member

Planet Fitness
12.2024 - Current
  • Frequently inspected production area to verify proper equipment operation and cleanliness.
  • Quickly learned and implemented new organization and cleaning strategies.
  • Helped to create and manage club plans and timelines.
  • Ensured member comfortability and established rapport.

Sports Camp Counselor

Sunset Athletic Club
06.2022 - 08.2024
  • Assisted in building sportsmanship and collaborative teamwork.
  • Focused on conflict resolution and teaching compromise.
  • Collaborated with counselors to organize and implement new activities.
  • Displayed a patient and energetic attitude to ensure engagement for campers.
  • Responsible for training new counselors.
  • Remained calm in emergencies and stressful situations.

Peer Crisis Intervention Specialist

Youthline
12.2022 - 09.2023
  • Responded to national calls, texts, and chats from youth who contact the crisis line.
  • Participated in outreach activities such as classroom education and presented at events.
  • Built trust and displayed empathy with peers in crisis.
  • Attended a vigorous ten day training program prior to volunteering.
  • Learned to be a better listener and an honest and kind communicator.

Customer Service Representative

Sunset Athletic Club
09.2022 - 09.2023
  • Responsible for tennis desk duties such as membership sales and scheduling.
  • Maintained an updated knowledge of current products, services, pricing, and promotions.
  • Demonstrated excellent communication skills in order to effectively interact with customers.
  • Developed and maintained knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Addressed member needs with patience and proficiency.

Education

Bachelor of Arts (B.A.) - Business Administration Candidate

Oregon State University
Corvallis, OR
06.2027

Skills

  • Outstanding communication and interpersonal skills
  • Patience and Empathy
  • Enhanced Problem Solving
  • Detail Oriented and Organized
  • Crisis Management
  • Creative and Energetic

Timeline

Team Member

Planet Fitness
12.2024 - Current

Peer Crisis Intervention Specialist

Youthline
12.2022 - 09.2023

Customer Service Representative

Sunset Athletic Club
09.2022 - 09.2023

Sports Camp Counselor

Sunset Athletic Club
06.2022 - 08.2024

Bachelor of Arts (B.A.) - Business Administration Candidate

Oregon State University

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