Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lucas Dean

Tulsa

Summary

Dynamic and results-driven professional with extensive experience at Harps Foods Cash Saver, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective cash handling and proactive problem-solving. Committed to fostering positive relationships and improving customer satisfaction through strategic staff training and mentorship.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Doc's Food Market (Cox Cash Saver)
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Store Manager

Cox Cash Saver
02.2024 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Store Manager

Harps Foods Cash Saver
10.2023 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Assistant Store Manager

Warehouse Market
01.2016 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Night Manager

Warehouse Market
02.2001 - 01.2016
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.

Education

Bachelor of Science - Criminal Justice

Northeastern State University
Tahlequah, OK
05-2006

Associate of Science -

Tulsa Community College
Tulsa, OK
05-2003

High School Diploma -

Webster High School
Tulsa, OK
05-2001

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Affiliations

Current youth minister at Oakhurst Baptist Church.

Responsibities are creating and directing youth activities, couseling youth on issues, planning lessons, teaching lessons and concepts in a way that interactive and engaging to a group and individually at times

Timeline

Assistant Manager

Doc's Food Market (Cox Cash Saver)
05.2024 - Current

Assistant Store Manager

Cox Cash Saver
02.2024 - 05.2024

Store Manager

Harps Foods Cash Saver
10.2023 - 01.2024

Assistant Store Manager

Warehouse Market
01.2016 - 10.2023

Night Manager

Warehouse Market
02.2001 - 01.2016

Bachelor of Science - Criminal Justice

Northeastern State University

Associate of Science -

Tulsa Community College

High School Diploma -

Webster High School

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Lucas Dean