Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lucas Dias

Hyannis,MA

Summary

Results-oriented banking professional with expertise in customer relationship management, problem-solving, and compliance with banking regulations. Proven ability to build strong client relationships and resolve issues efficiently.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Santander Bank Us
South Yarmouth, Massachusetts
08.2024 - 08.2025
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Developed strong relationships with clients through effective communication.
  • Maintained knowledge of compliance regulations and bank policies.

Bank Teller

Santander Bank Us
Hyannis, Massachusetts
03.2023 - 08.2024
  • Processed customer transactions accurately and efficiently.
  • Promoted bank products and services to enhance customer experience.
  • Resolved customer issues promptly and professionally.

Assistant Store Manager

McDonald's
Hyannis, MA
01.2021 - 03.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored food safety practices to maintain health regulations compliance.
  • Collaborated with team members to enhance service quality and efficiency.

Education

Some College (No Degree) - Psychology

Cape Cod Community College
West Barnstable, MA

Skills

  • Customer relationship management
  • Banking regulations compliance
  • Problem resolution

Accomplishments

  • 2024 Santander Excellence award Q3&Q4

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Relationship Banker

Santander Bank Us
08.2024 - 08.2025

Bank Teller

Santander Bank Us
03.2023 - 08.2024

Assistant Store Manager

McDonald's
01.2021 - 03.2023

Some College (No Degree) - Psychology

Cape Cod Community College

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