Lucas Dos Santos
Parlin,NJ
Summary
Experienced Customer Service Professional and Audiovisual Technician with strong leadership and management skills. Trilingual, with strong written and verbal communication skills, as well as a commitment to providing excellent customer service experiences to take on tasks that contribute to customer satisfaction and loyalty. Skilled in budget management, technology, effective communication, team training-coaching and performance analysis.
Overview
12
12
years of professional experience
Work History
Audio Visual Technician & Media Director
Crossroads Worship Center & Freelance
Matawan, NJ
2015 - Current
- Handled live sound engineering, guaranteeing excellent sound delivery
- Provided technical support for audio visual equipment and systems.
- Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
- Steered media operations, boosting brand’s online engagement
- Teamed up with staff to ensure efficient workflow
- Applied forward-thinking audio techniques, enhancing sound performance
- Resolved technical complications quickly, preventing service disruption
- Solved complex audio issues
- Boosted studio’s reputation with high-quality production
- Partnered with +100 clients, enhancing studio’s network
Warehouse Worker
Freelance
Linden, NJ
11.2019 - 11.2019
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Packaged items securely in boxes, bags or other containers before shipping.
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Tracked inventory levels on a daily basis and reported discrepancies accordingly.
- Collaborated with team members on projects as needed.
- Selected products and items from shelves and pallets for customer orders.
- Received and tracked incoming inventory shipments.
Customer Service Representative
Alorica / Amazon
Montevideo, Uruguay
03.2019 - 06.2019
- Served as a dedicated Amazon Product Support Specialist
- Provided superior customer service to Amazon.com clients
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Exhibited in-depth product knowledge
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex issues effectively
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant and Admissions Manager
Faith International Training School
Sayreville, NJ
01.2017 - 12.2017
- Coordinated with international students
- Effectively managed online admissions for Portuguese, English, and Spanish-speaking students.
- Increased student enrollment by 30%
- Solved admissions-related challenges
- Impacted the school’s global reach
Education
CRESTRON Certified Audio Technician - Audio Certification
CRESTRON Technical Institute
United States04-2024
CRESTRON Core Certification: CTI-CCT - Audio
CRESTRON Technical Institute
United States04-2024
Academic English Program CEFR B2/C1 - English Education
UCEDA Institute
Perth Amboy, NJ09-2018
Biblical Studies - Bible Studies
Faith International Training School
Sayreville06-2017
Sound Technician & Sound Designer - Technology Education
ORT College
Montevideo, Uruguay06-2016
Skills
- Customer satisfaction measurement
- Call Center Operations
- Technical Support
- Sales expertise
- Computer Proficiency
- Technology Expert
- Staff Training
- Product Knowledge
- Administrative Support
- Problem Resolution
- Microsoft Office Suite
- Critical Thinking
- Multi-Task Management
- Customer Relations
- Retail sales customer service
- Trilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Warehouse Worker
Freelance
11.2019 - 11.2019
Customer Service Representative
Alorica / Amazon
03.2019 - 06.2019
Administrative Assistant and Admissions Manager
Faith International Training School
01.2017 - 12.2017
Audio Visual Technician & Media Director
Crossroads Worship Center & Freelance
2015 - Current
CRESTRON Certified Audio Technician - Audio Certification
CRESTRON Technical Institute
CRESTRON Core Certification: CTI-CCT - Audio
CRESTRON Technical Institute
Academic English Program CEFR B2/C1 - English Education
UCEDA Institute
Biblical Studies - Bible Studies
Faith International Training School
Sound Technician & Sound Designer - Technology Education
ORT College
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